Below are some commonly asked questions about KnowBe4's Second Chance. If you don't see the answer you need, submit a ticket to our support team support team (link opens in new window).
What file types work with Second Chance?
Second Chance will prompt the user when they select a link from any Microsoft Office file or PDF attachment. PDF attachments must be opened in Adobe Reader DC, Sumatra, or Foxit Reader.
What URL rewrites and shorteners are Second Chance compatible with?
The following table includes all of Second Chance's compatible URL rewrites and shorteners:
| Name | URL |
|---|---|
| Bitly | bit.ly |
| Bitdo | bit.do |
| Capsulink | cli.re, [www.]capsulink.com |
| Googl | goo.gl |
| Owly | ow.ly |
| TinyURL | tinyurl.com |
| Name | URL |
|---|---|
| Barracuda | linkprotect.cudasvc.com |
| Cisco | secure-web.cisco.com |
| FireEye | *.fireeye.com |
| Google (Gmail) | [www.]google.com |
| Outlook | *.safelinks.protection.outlook.com |
| PostOffice | clicktime.cloud.postoffice.net |
| Proofpoint | urldefense.proofpoint.com |
| Sophos | *.protection.sophos.com |
| Symantec | clicktime.symantec.com |
| TrendMicro | *.trendmicro.com |
| Trustwave | scanmail.trustwave.com |
Does Second Chance work with Outlook Web Access?
No. Outlook Web Access is not supported.
Can I have a list of KnowBe4's No Prompt Domains?
For security reasons, we can not share a list of our No Prompt Domains. Additionally, since the list is constantly changing, the data on the list would become outdated quickly.
Why aren't my users' browser windows opening after they select continue?
After selecting the link, the browser window will not appear as a pop-up window. Instead, it most likely opened in the background.
Depending on the default browser, there may be a flashing browser icon in the taskbar indicating a new link has been opened. Instruct your user to double-check their browser after selecting the Second Chance prompt to continue to the website, as it should have been opened.
Why am I getting an error when I open Excel after installing Second Chance?
The error message The program can't start because MSVCR90.dll is missing from your computer. Try reinstalling the program to fix this problem is due to a known compatibility issue with Windows 10, Excel 2010, and Sophos/Hitman Pro.
How is my data encrypted?
Your data is encrypted via HTTPS. This data falls under our normal privacy standards. For more details, see our privacy policy on our Product Privacy Product Privacy (link opens in new window) page.
Why am I not receiving Second Chance prompts after installing it through Group Policy?
If you’ve installed Second Chance through Group Policy and you are not seeing Second Chance prompts, follow the steps below on the client machine where it should have been installed:
- Check your Add or Remove Programs list for Second Chance. If you don't see it, attempt to follow the Command Prompt instructions shown below. If you do see Second Chance in your list of Programs, move on to the next step.
- Open the Services application, services.msc, and check to see if the following services are running. If not, you can restart the computer or start or restart the services so that you can receive Second Chance prompts when you select a link.
- knowbe4.secondchance.service
- knowbe4.secondchance.opmanger
-
Command Prompt Instructions:
Open an elevated Command Prompt (cmd) (run as Admin) on the client device you’re attempting the install on and enter the following commands to troubleshoot:
gpupdate /force
This entry will force an update of Group Policy on the client machine you are logged in to.
gpresult /r
This entry will let you review whether or not the Group Policy you set up is being applied to the client machine you are logged in to.
- Confirm you are using a UNC file path with your GPO installation, such as \\Server\Volume\File.
- Restart the machine you're trying to install Second Chance on.
- If installing using a .bat file, it needs to be run with sufficient privileges.