Having Trouble Receiving Emails from KCM GRC?
If you use the KCM Governance, Risk and Compliance (GRC) platform, you will receive various types of email notifications from the console. For example, under the Compliance Management and Risk Management modules, you'll receive reminder notifications for control tasks.
Whitelisting the KCM GRC mail servers is not required. However, if your mail environment has inbound restrictions in place, you may want to whitelist our mail server to prevent any issues with deliverability.
Depending on your environment, add the following IP to your spam filter or mail server:
|IP Address||KCM GRC Email Notifications|
|18.104.22.168||All notifications from KCM GRC, including: account confirmation, password reset, task reminder, task approval reminder, questionnaire assignment, questionnaire issue created, questionnaire issue response, and policy acknowledgment notifications.|
Still having issues with email notifications? Please contact our Support team.