Adding Allowed Email Domains to Your Account

KnowBe4 allows you to add additional domains that you own to your account, so you can phish and train users with email addresses at those additional domains. Follow the below instructions to learn how to do this.

If you experience issues during the below process, contact support.

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Prerequisites
How to Add Allowed Domains

• Add a Subdomain
• Add a Root Domain

How to Delete Pending or Allowed Domains

Prerequisites

Before you add a domain, ensure that all of the following requirements are met:

1. You own or control the domain.
2. You are able to whitelist emails (in the spam filter and/or mail server) sent to that domain.
3. You are able to add a TXT record to your DNS records for that domain, or you are able to have someone add that record for you. 

You should not add an allowed domain if the reason is any of the following:

• You want to send phishing and training emails to users with public email domains (such as Gmail, or Yahoo).
• You want to add directors or contractors (i.e., employees of another organization) to your account.
• You're a third-party IT service provider and you'd like to send phishing and training emails to your clients under your account and you're not a reseller.
• You want to send phishing and training emails to a vendor of yours.

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How to Add Allowed Domains

Adding a Subdomain
Adding a Root Domain

Adding a Subdomain

Adding a subdomain? (Example: subdomain.yourdomain.com)
Follow the below instructions:

1. Log in to your KnowBe4 admin console.
2. Click your email address in the top-right.
3. Click Account Settings.
   
4. Click Allowed Domains.
   
   
5. Click +New Allowed Domain.
   
6. Click the radio button next to Add a subdomain to indicate that you’re adding a subdomain at your existing domain (subdomain.yourdomain.com)
   
7. Enter your subdomain in the Domain Name field. Example: subdomain.yourdomain.com
   
8. Click Submit. No further verification is required and the subdomain will be added to your account.
   
   

Adding a Root Domain

Adding a root domain? (Example: yourdomain.co.uk or youralternatedomain.com) Follow the below instructions:

1. Log in to your KnowBe4 admin console.
2. Click your email address in the top-right.
3. Click Account Settings.
   
4. Click Allowed Domains.
   
   
5. Click + New Allowed Domain.
   
6. Click the radio button next to Add another domain to indicate that you’re adding an additional root domain (example.com).
   
7. Enter your domain's URL in the Domain Name field. Example: mynewdomain.com 
   
8. A box will appear containing a unique TXT record. You must add this TXT record to your DNS records for any additional root domains you'd like to add to your account. 
   • Click here to learn how to complete this step. You may need to pass along this information to the person in charge of doing this in your organization.
     
   • Note that this code is unique for your account and will work for all additional root domains you add.
9.  After you add the TXT record, you can attempt to verify the domain now or later. 
   1. If you select Verify Now, KnowBe4 will attempt to confirm that you’ve added the TXT record as instructed.
      1. If we can confirm this, the new domain will be added to your account.
      2. If we cannot confirm this, you’ll want to try again later. DNS settings may take some time to update.
   2. If you select Verify Later, the domain will be added to your list of pending Allowed Domains with a status of Pending Verification.
      
      1. Choose this setting if you’re unable to add the TXT record to your DNS records immediately.
      2. The main Account Settings > Allowed Domains area will include the TXT record if you still have any pending domains.
      3. Click Verify Now from that page once you've added the TXT record to your DNS records.
10. Click Submit once you’ve made your selection.
    
11. If you chose to verify your domain later and/or your domain has a Verify Now link next to it, you’ll want to return back to the Account Settings > Allowed Domains page in the future to verify the domain. Unverified domains will not be verified automatically.

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Delete Allowed or Pending Domains 

To cancel a pending domain or remove an allowed domain from your account, click the Delete link next to the associated domain.

Note that any users with email addresses at that domain must be removed before you'll be able to remove the domain. See how to delete users here.

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