Setting Up Your Account

Partner and Multi-Account: Enable Two-Factor or Multi-factor Authentication on My Account

Tip: The article below will explain the process for enabling multi-factor authentication for MSP or Reseller accounts. If you're not an MSP or Reseller, please visit our How Do I Enable Two-Factor or Multi-Factor Authentication on My Account? article to enable authentication for standard accounts.

Enabling multi-factor authentication (MFA) or two-factor authentication (2FA) on your MSP or Reseller account will require an additional identity verification step at the time you log in. Once configured and enabled for an account, our system will require the use of an authentication code generated by an authenticator application each time you log in to your account. Reseller account owners and admins can set this up for themselves. As an alternative, reseller account owners may set this up for each reseller admin. Admins can also enable MFA for admins or all users. For more information, see our KSAT Account Settings: User Management article.

Note:This feature is not applicable if you are using a single sign-on (SSO) login method. Your SSO application will authenticate instead.

How to Enable MFA for Yourself

To enable MFA for yourself, follow the steps below:

  1. Ensure you have downloaded an Authenticator application on your smartphone. Possible apps include Google Authenticator, Authy, and LastPass, among others.
  2. To enable two-factor authentication in your account, simply click on your email address in the top-right of the screen, then click on Profile.
  3. On the pop-up window that follows, you will see a barcode. You have two options to set up 2FA:
    • Scan that barcode with your authenticator application.
    • Manually enter the unique code provided beneath the barcode.
  4. Once you’ve completed Step 3, click the MFA Enabled check box at the bottom of your Profile page. Then, click on the Update Profile button.

Now, you'll be prompted to enter an authentication code from your authenticator application on your smartphone each time you log in to your account.

How to Enable MFA for Your Other Admins

To enable MFA for your other admins, follow the steps below:

  1. Ensure your reseller admin has downloaded an authenticator application on their smartphone. Possible apps include Google Authenticator, Authy, and LastPass, among others.
  2. To enable 2FA in your reseller admin’s account, click on the Admins tab and find the admin you would like to enable 2FA for.
  3. Under the MFA column, select the Disabled toggle.
  4. Once MFA is enabled, you must click on the link located under the Link to QR column. This link will open a pop-up window with a QR code on it. The QR code displays the admin's email address.
  5. On the pop-up window, the admin will have two options to set up 2FA:
    • Have the admin scan that barcode with their authenticator application.
    • Have them manually enter the unique secret key provided beneath the barcode.
Important: You cannot set up two-factor authentication at a global level. Each user must set it up individually, or you can set it up for each user.

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