The Settings menu allows access to the Defend console's main configuration options. When making changes, always select Save Changes at the top-right corner of the screen.

To update, review, and make changes to your settings, follow the steps below:

1. Log in to the Defend console.
2. Navigate to Settings.
3. Configure your settings accordingly.
4. When you have finished making changes, select Save Changes in the top-right corner of the page.

Configurable Settings

The configurable settings are:

• Banners
  • Choose when each specific banner type is applied to emails.
• Banner Configuration
  • Select which type of banners are used and enable or disable silent mode.
• Phishing Simulation Tests

  Choose how Defend classifies phishing simulation emails:

  • Disabled (default): Defend classifies the email as it normally would.
  • Benign: Applies External-level banners and actions to the email.
  • Suspicious: Applies Suspicious-level banners and actions to the email.
  • Dangerous: Applies Dangerous-level banners and actions to the email.

  This setting defaults to Disabled, and any changes you make are recorded in the admin audit log.

  For more information, see the Post-Delivery Defend Best Practices for Phishing Simulation Tests article.

• Abuse Mailbox Automation
  • Enter the address the Defend console should monitor for the abuse mailbox and select whether emails should be automatically remediated.
• Link Rewriting
  • Choose to enable link rewriting and what users will experience when interacting with rewritten links.
• Summary Page
  • Select whether to display or hide the Report Phish/Report Not Phish, Report Graymail/Not Graymail, and Report Spam/Report Not Spam buttons to users.
  • Users can also register these preferences directly from Microsoft Outlook by moving emails between folders. For more information, see the Folder-Move Preferences section below.
• Harmful Code Removal
  • Select whether to sanitize emails of JavaScript and other potentially harmful scripts.
• Quarantine
  • Select what action to take when emails are classified as dangerous or highly dangerous.
• Link to Microsoft 365
  • Grant permissions on Microsoft 365 to allow the analysis of historical emails and mailbox details to protect your users, as well as the ability for admins to view, remediate, restore, and locate emails.
• Allow Filtering By All In Recent Emails
  • This setting can be used to determine which admins can view all the emails processed on the Recent Emails page. The All threat filter can be enabled or disabled for all admins or just enabled for Global Admins and admin policies.
• Allow View, Download or Delete of an External Email
  • Enable or disable actions admins can take on external emails.
• Allow KnowBe4 Intelligence to View Emails
  • Block or enable access for the KnowBe4 Intelligence team to view email content to aid in the investigation and identification of phishing emails.
• Default Language
  • Select which language banners, summary pages, and link rewriting summaries are written in.
  • If a mail rule language cannot be detected for a user, we will use the default language, which you can choose from the drop-down menu.
  • The languages available for the user experience, including email banners, email summaries, and link scanning, are Chinese (Mandarin) Simplified, Dutch, English, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Portuguese, Portuguese (Brazil), Spanish, and Spanish (Latin America).

Folder-Move Preferences

When Productivity is enabled, users can register their graymail and spam preferences by moving emails between folders in Microsoft Outlook without visiting the Email Summary page.

Folder-move preferences are registered below:

Preferences are applied at the sender level and are treated the same as preferences set via the Email Summary page or the Phish Alert Button (PAB). Registering a graymail preference for a sender clears any existing spam preference for that sender, and registering a spam preference clears any existing graymail preference.

Recommended Default Settings

The recommended default settings are displayed below: