In this article, you can find frequently asked questions about your KnowBe4 product subscriptions and account management. If you have additional questions that this article does not include, please submit a ticket to our support team.
Where can I see when my subscription will expire?
In your KSAT console, click your email in the top-right corner and click Account Settings. In the Account Information section, under Purchased Products and Add-ons you can see your Subscription End Date for any of the KnowBe4 products you've purchased.
How do I upgrade, renew, or cancel my subscription?
Contact your Customer Success Manager or Account Manager for assistance.
I don't know who my Customer Success Manager is. How can I find out?
In your KSAT console, click your email in the top-right corner, then click Account Settings. In the Account Information section, under Customer Success Manager, you can see their name and email address.
How do I unsubscribe from the KnowBe4 newsletter?
Scroll down to the bottom of the email you received and click the Unsubscribe link or email opt-out@knowbe4.com.
Where can I find information about pricing levels?
Learn about our different subscription levels by visiting our KnowBe4 Security Awareness Training Pricing & Subscription Levels page.
If you're not currently a KnowBe4 customer, you can request a quote on the above page or by emailing sales@knowbe4.com