How to whitelist in McAfee/MX Logic
If your organization is using McAfee or MX Logic, you will need to whitelist KnowBe4's IPs as "Allowed Senders" to allow our phishing and training-related emails through to your end users. You can also whitelist by our mail server hostnames in this area, although we recommend IP in most cases.
You can modify your policy-level Allowed Senders list by following the steps below. This new policy will allow any inbound mail flow originating from those three IP addresses to bypass the spam and content filters in McAfee/MX Logic.
Step 1) Login to the Control Console. Select the Email Protection tab, and then the Policies tab.
Step 2) Highlight the inbound policy you wish to change and click Edit.
Step 3) Click the Allow/Deny tab, then add our IP addresses to the Add Address box. For the most up-to-date list of our IP addresses, please see this article.
Step 4) Enable the checkbox for Bypass attachment policy if you plan on sending phishing tests with attachments on them. (Recommended)
Step 5) Click Add.
Step 6) Click Save. There may be a 20-minute delay for the changes to take place.
For additional information or assistance with your whitelisting, contact KnowBe4's support team.
After following this article, we recommend setting up a test phishing campaign to 1-2 users to ensure your whitelisting was successful. As a last resource, we suggest reaching out to your service provider for assistance. Visit here for an email template you can send to your service provider.