Enabling Two-Factor Authentication or Multi-Factor Authentication on Your Account
Enabling multi-factor authentication (MFA) or two-factor authentication (2FA) on your account will require an additional identity verification step at the time you log in. Once configured and enabled for an account, our system will require the use of an authentication code generated by an authenticator application each time you log in to your account. Users can set this up for themselves, or as an alternative, admins may set this up for each user.
If you are using a single sign-on (SSO) login method, this feature is not applicable--your SSO application will authenticate instead.
If you're enabling 2FA for yourself, you can follow these steps to enable 2FA:
1. Ensure you have downloaded an Authenticator application on your smartphone. Possible apps include Google Authenticator, Authy, and LastPass, among others.
2. To enable two-factor authentication in your account, simply click on your email address in the top-right of the screen, then click on “Profile”.
3. On the screen that follows, you will see a barcode. You have two options to set up 2FA:
- Scan that barcode with your authenticator application, or,
- Manually enter the unique “secret key” provided to you beneath the barcode.
4. Once you’ve completed Step 3, click the MFA Enabled checkbox on the bottom of your Profile page. Then click on the “Update Profile” button.
Now, you'll be prompted to enter an authentication code from your authenticator application on your smartphone each time you log in to your account.
If you’re an admin, here is the process to set up 2FA for one of your users:
1. Ensure your user has downloaded an authenticator application on their smartphone. Possible apps include Google Authenticator, Authy, and LastPass, among others.
2. To enable 2FA in your user’s account, click the All Users tab. Find the user you would like to enable 2FA for. Click the drop-down to the right of that user, and click on Edit.
3. On the screen that follows, you will see a barcode. You have two options to set up 2FA for this user:
- Have your user scan that barcode with their authenticator application, or,
- Provide the unique “secret key” shown beneath the barcode to that user.
4. Once you’ve completed Step 3, click the MFA Enabled checkbox on the bottom of their Profile page. Then click on the “Update Profile” button. Now, when your user logs in, they will be prompted for the authentication code from their authenticator application before they can move forward with their login.
Note: You cannot set up two-factor authentication at a global level. Each user must set it individually, or you can set it up for each user.