You may have already whitelisted simulated phishing emails and training notifications from KnowBe4 in your system. However, if you're having difficulties receiving any other emails from KnowBe4, such as admin or system-related updates, or emails sent by KnowBe4 employees, this document will cover how to whitelist those types of emails in your Microsoft 365 environment.

The instructions for setting up this rule are shown below.

Whitelist Exchange Online

To whitelist Exchange Online, follow the steps below:

1. Log in to your Exchange admin center Exchange admin center (link opens in new window).

2. Navigate to Mail flow > Rules.

   

3. Click Add a rule > Create new rule.
4. In the Name field, give the rule a name, such as "Whitelist Emails from KnowBe4".

5. From the Apply this rule if drop-down menu, select The sender and domain is.

   

6. On the specify domain page, enter "knowbe4.com" and click Add.
7. On the same page, enter "knowbe4.zendesk.com" and click Add.

8. Click Save.

   

9. From the Do the following drop-down menu, select Modify the message properties and set the spam confidence level (SCL).

   

10. On the specify SCL page, select Bypass spam filtering.

11. Select Save.

    

12. Click Next.
13. On the Set rule settings page, click Next.

14. On the Review and finish page, review your settings. Then, select Finish. See the image below image for an example of a completed rule:

    

Whitelist Google

To whitelist Google, follow the steps below:

1. Log in to your Google Workspace Admin center Google Workspace Admin center (link opens in new window).
2. Navigate to Apps > Google Workspace > Gmail.
3. Select Spam, Phishing and Malware.
4. In the Spam section, click Add Rule or Add Another Rule, depending on your settings.
5. In the Spam field, enter a name for your rule, such as “Whitelist Emails from KnowBe4”.
6. Deselect the Bypass spam filters for internal senders check box.

7. Select the Bypass spam filters for messages from senders or domains in selected lists check box.