KnowBe4 Security

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KnowBe4 Sub-Processors

KnowBe4 Sub-Processors

To support the delivery of our services, KnowBe4 engages trusted third-party sub-processors to provide infrastructure services, support, analytics, and customer relationship management. All sub-processors undergo KnowBe4’s privacy, security, and confidentiality assessment, and data processing agreements (DPAs) and SCC’s (where applicable) are in place to ensure compliance with applicable laws.

1. Infrastructure Sub-Processors

Name Data Location Purpose Personal Data Types Security Measures
Amazon Web Services Based on customer selection. You can view our product data center locations here. Hosting all or part of threat data and service delivery infrastructure Customer provided content, Email Metadata AWS Compliance Programs 
Microsoft Azure Based on customer selection. You can view our product data center locations here. Hosting all or part of threat data and service delivery infrastructure Customer provided content, Email Metadata Azure Privacy Information
MongoDB Based on customer selection. You can view our product data center locations here. Hosting all or part of threat data and service delivery infrastructure Customer provided content, Email Metadata MongoDB Privacy Information

2. Product Functionality Sub-Processors

Name Data Location Purpose Personal Data Types Security Measures
Datadog US AWS Data Centers Application/system logging, analytics, and monitoring Security logging information Datadog Security and Compliance
Mixpanel US GCP Data Centers Capture metrics to improve product functionality, aggregated analytics Navigation Usage Insights Mixpanel Security Measures
Pendo.io Google Cloud Platform (GCP) / United States Capture metrics to improve product functionality, aggregated analytics Navigation Usage Insights Pendo Privacy and Security

3. Support Services Sub-Processors

Name Data Location Purpose Personal Data Types Security Measures
Hubspot US AWS Data Centers Customer relationship management (CRM) Customer relationship management information Hubspot Trust Hub
Insided US AWS Data Centers Community engagement platform Customer relationship management information Insided TOMs
Salesforce US Salesforce Data Centers Customer relationship management (CRM) Customer relationship management information Salesforce Privacy Measures
Zendesk US AWS Data Centers Support ticket management Customer support data Zendesk Security Measures
Zoom Video Communications, Inc. United States Telephony and technology tools for support Customer relationship management, Sales enablement management, Customer support data Zoom Trust Portal

4. Affiliates for Customer Support

These affiliates may access data from KnowBe4 products on a need-to-know basis for customer support and related services. All data transfers are governed by appropriate contractual clauses and security measures.

Affiliate Location Purpose Access Level
KnowBe4, Inc. (HQ) USA Customer service, support Need-to-know only
KnowBe4 NL B.V. Netherlands First-level support Need-to-know only
KnowBe4 Germany GmbH Germany First-level support Need-to-know only
KnowBe4 UK Ltd. United Kingdom First-level support, Second-level support for escalations Need-to-know only
KnowBe4 AU Pty Ltd Australia First-level support Need-to-know only
KnowBe4 Japan GK Japan First-level support Need-to-know only
KnowBe4 Pte Ltd (SG) Singapore First-level support Need-to-know only
El Pescador Softwares Ltda (Brazil) Brazil First-level support Need-to-know only
KnowBe4 Africa (Pty) Ltd South Africa First-level support Need-to-know only
KnowBe4 Middle East FZ-LLC UAE First-level support Need-to-know only
KnowBe4 India Pvt Ltd India R&D for Security Coach Need-to-know only

 

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