To support the delivery of our services, KnowBe4 engages trusted third-party sub-processors to provide infrastructure services, support, analytics, and customer relationship management. All sub-processors undergo KnowBe4’s privacy, security, and confidentiality assessment, and data processing agreements (DPAs) and SCC’s (where applicable) are in place to ensure compliance with applicable laws.
1. Infrastructure Sub-Processors
Name
Data Location
Purpose
Personal Data Types
Security Measures
Amazon Web Services
Based on customer selection. You can view our product data center locations here.
Hosting all or part of threat data and service delivery infrastructure
These affiliates may access data from KnowBe4 products on a need-to-know basis for customer support and related services. All data transfers are governed by appropriate contractual clauses and security measures.
Affiliate
Location
Purpose
Access Level
KnowBe4, Inc. (HQ)
USA
Customer service, support
Need-to-know only
KnowBe4 NL B.V.
Netherlands
First-level support
Need-to-know only
KnowBe4 Germany GmbH
Germany
First-level support
Need-to-know only
KnowBe4 UK Ltd.
United Kingdom
First-level support, Second-level support for escalations