My Company Uses Forcepoint. Can I Still Send Phishing Tests to My Users?
If you're utilizing Forcepoint's (formally Websense) web filtering and/or mail filtering services, you may want to review the resources below to implement policies allowing for the intended use of KnowBe4 services.
The instructions below are for a third-party software. If you run into issues whitelisting KnowBe4 in Forcepoint, we recommend reaching out to Forcepoint for specific instructions. You can also contact our support team whenever you need assistance.
Whitelisting URLs for Websense Web Security
Follow this article to define a set of URLs that clients can always access.
Forcepoint Email Security URL Sandboxing
Follow this article for information on Forcepoint's URL Sandboxing policy, and how to create exceptions in order to bypass tagging of KnowBe4 phishing security test URLs.
After following this article, we recommend setting up a test phishing campaign to 1-2 users to ensure your whitelisting was successful. As a last resource, we suggest reaching out to your service provider for assistance. Visit here for an email template you can send to your service provider.