Our whitelisting article explains how to whitelist KnowBe4's mail servers, but if you're looking for an explanation as to why whitelisting is necessary to have success with your KnowBe4 platform, this article is for you.
Why Do I Have to Whitelist?
A lot of our phishing templates mimic real-life phishing attacks. If you don't whitelist our mail servers to allow these emails through, many of the emails will not get through to your users due to their similarity with past attacks. They may end up in Junk, Spam, or blocked entirely.
When you aren't sure if phishing test emails have reached your users or not, it will be impossible to get an accurate representation of your organization's phish-prone percentage.
And, because your users will not consistently receive your phishing tests if you don't whitelist, they will not be adequately prepared to defend your organization when a real, dangerous phishing email gets past your mail filters.
Guarantee delivery of phishing test emails and training notifications by taking the time to properly whitelist KnowBe4's mail servers. If you have trouble whitelisting, our support team can help to guide you in the right direction.