Vishing Phone Number
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I do not currently see the option in the vishing campaigns or under account settings, but the ability to change the phone number that places the simulated vishing call is needed.
Users quickly catch on to the same number calling them, even when the campaign is run quarterly. Having a handful of different numbers that are used can help stop users from catching on as quickly.
Additionally, and I have seen this posted by another user over a year ago, but the ability to spread out the phone calls, instead of 20 second increments, would be highly beneficial. As currently, I have to place users into call groups based on proximity to each other, so that they do not get tipped off by a colleague nearby.
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Hello Austin,
Thank you for contributing to the community board. Currently, we don't have the ability to change the phone number in the console or spread out the phone calls. I can see why those would be great features that would enhance the functionality of the tool. I've submitted a feature request on your behalf for both of these items. So that the Vishing tool can be of more use to you.
Thank you again for contributing, I look forward to any additional improvements that can help us find to provide the best tool possible!
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This would be a good feature for us in Asia as well. I believe you must have an actual phone number and not able to mask it so it would be acquiring more numbers to call from. With that, we are in Asia and right now you have US # only Vishing going out from US to Asia is a fairly strong give away. My suggestion would be to get from some other regions in EU and APJC so that users can at least select numbers to use from their region and not just pushing out from the US. Especially when you are trying to Vishing china residents with a US #... they won't even answer. Thanks!
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