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Bounced email tracking and reporting


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    Katie Mick

    Hi Eric,

    Thank you for your post on our community board! In order to see if training notifications bounced, you do need to navigate to the campaign and examine the notifications sent to a user. I understand how this could be tedious so I have gone ahead and submitted a feature request for a report based on bounced training notifications to be included in the console or at least better accessibility. While I can’t provide a timeline or guarantee that this feature request will be implemented, our team always appreciates this information.

    However, for bounced phishing emails, you could utilize Webhooks within your KMSAT console to receive notifications of email bounces. You can find our Webhook documentation here: https://support.knowbe4.com/hc/en-us/articles/10103021848723.

    I hope this helps! 


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