Sending phishing messages with the "From" placeholder [[manager_email]]

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    Kelsey Leonard

    Hello Kevin,

    Thank you so much for reaching out! I went ahead and tested this myself with phishing/training templates and was able to use the [[manager_email]] placeholder with no extra additives. With this, I checked with our Product Management team to see when this change might've taken place on the backend and it looks like the change occurred around June 2022.

    I hope this information helps and that the templates work as hoped with the aforementioned placeholder in the "from" field as you're expecting. Additionally, we apologize for any delays in the process. Should there be any continued issues or inquiries regarding this please feel free to reach out to our support team!

    Kindest Regards,

    Kelsey Leonard

    KnowBe4

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    Douglas Freeman

    Hello Kevin, 

    Thank you for the work you put in on this request. 
    I've gotten this information over to our development team for review! I appreciate you letting us know about the features that would make the platform work for you best!

    Let us know if you have any other enhancements to the console! 

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    Sean Thomas

    There has been no update on this post in nearly two years.  When will the development team resolve the web-interface input validation coding issue that is preventing the use of email placeholders in templates?

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    Alex Hutton

    Hi Sean,

     

    I do apologize for any inconvenience or frustration this has caused you.  I have resubmitted this to the development team for you, to bump up its positioning on their roadmap.  Please let us know if you have any other features to improve our platform with and I will be happy to submit them.

    Cheers,

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    Kevin Bryant

    Excellent.

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    Kevin Bryant

    Any update on this feature request? I don't understand why this (bug) can't be fixed in a timely manner. Sending phishing messages to each employee coming from their manager would be very helpful. Knowbe4 has this feature but this bug is preventing us from using it. 

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