Monitor & notify AD sync errors

Cu răspuns

Jamie Tynan - Thinkmarble

17 septembrie 2018, 10:20

Hi,

When using AD sync, at present there is no notifications for errors or failed sync events, so the only way to make sure everything is OK is to repeatedly check the relevant page.

It would be good if admin's were emailed of any AD sync errors so that this does not need to be manually checked.

Thanks,

Jamie

Comentarii

21 comentarii

Comentariu oficial

Lauren Ashley 17 septembrie 2018, 14:02

Hi Jamie,

Thank you for this great feedback regarding notifications for AD sync errors. I've forwarded your ideas to our Development team for review. We base much of our new development and feature enhancements on customer/partner feedback, so your input is appreciated!

If you have any other ideas feel free to share!

Thanks again!

Lauren
KnowBe4

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Kevin Bryant 14 noiembrie 2018, 20:04

Agreed!

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Lauren Ashley 16 noiembrie 2018, 15:43

Hi Kevin!

Thank you for your contribution to our community board. I've submitted an additional feature request to our Development team on your behalf.

We appreciate your feedback!

Thanks again!

Lauren
KnowBe4

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Susan Du Preez 15 noiembrie 2019, 14:11

Has there been any update on thjis, also looking at an alert function

Thanks

Susi du Preez

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Douglas Freeman 18 noiembrie 2019, 19:03

Hi Susi,

We do not currently have a notification method for failed or unsuccessful syncs, but that is a great idea and we do see how that could be useful to admins. I'll add you to the feature request on this to let our development team know that this is something that is being continuously requested! Thank you for the submission Our dev team loves feedback so we can create features that are useful for our customers!

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Jatin Chugh 18 mai 2020, 07:44

A feature worth adding!

Thanks

Jatin

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Douglas Freeman 20 mai 2020, 14:56

Hello Jatin!

Thank you for your upvote on this item! I have submitted an additional feature request for you on this one so that the Dev team can know that this item is being requested!

I appreciate the input and look forward to any additional items you request!

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Hugh Brown 11 iunie 2020, 12:48

Another up vote have had an 1 user error on sync for over a month without noticing. Not until today when the user told me they did not receive the latest training email did I dig in and find it, user got married and changed name and email address but sync is failing. An email notice for any sync errors would be greatly appreciated.

1

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Ashley Nelson 12 iunie 2020, 12:41

Hello Hugh,

Thank you for your contribution! I have submitted your vote to our development team.

Ashley
KnowBe4

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Lisa Young 1 februarie 2021, 18:46

We are having this same issue - I would like to be able to receive automated notifications of sync errors. You either need to lo in daily to check or the users notify us they did not receive training. I would appreciate this new feature to be added.

Thanks,

Lisa Young

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Kivi Dennis 1 februarie 2021, 20:19

Hi Lisa,

Thanks for your contribution to the community board. I have added your request as a +1 to the feature request.

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Alex Lush 8 martie 2021, 11:41

This is really important for us. We have had 2 instances now where sync has failed and we have not know about it until a user complains. We need admin notifications.

Also the timeframe of syncs that show in the Provisioning page needs to be extended. Unless we spot the issue within a couple of hours we are unable to determine when the problem started as only the last 25 sync results are shown.

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Walter Nelson 8 martie 2021, 19:39

Hi Alex,

Thanks for posting. I think this is a great feature request and I can see how this would really help you out. I have added you to this as a +1 so our development team can see the continued interest in this.

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Elizabeth Clark 15 iunie 2021, 18:17

What about a way to notify us when Users have not been provisioned in over 24 hours? When AD Sync errors the provisioning just stops as well.

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Walter Nelson 16 iunie 2021, 21:36

Hi Elizabeth,

I've noted the feature request and added you to it as well.

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Zack Shahan 25 august 2021, 14:43

+1 for this feature please.

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Walter Nelson 26 august 2021, 14:42

Hi Zack,

We've got you added as a +1 to this feature request now.

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Heinz Dubach 6 iulie 2022, 11:20

Hi all
+1 to this feature request
Thanks!

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Kurtis Carter 6 iulie 2022, 13:05

Hi Heinz,

I have gone ahead and added you as a +1 to the feature request.

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Ryan Dusseau 11 noiembrie 2022, 16:15

+1 to this feature. Admins are not typically monitoring the provisioning page for errors every day, so we need to be notified when something goes wrong. It is too easy to allow a provisioning error go unnoticed for weeks.

Preferably we can have the KnowBe4 administrators notified via simple email, and/or specify a custom email address or web hook to create a ticket in the customer's external ITSM.

1

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Kurtis Carter 14 noiembrie 2022, 15:21

Hi Ryan,

We appreciate the feedback, I have gone ahead and added you as a +1 to the request.

0

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