SPAM vs. Phishing Infographic

Cu răspuns

Russell DeHennis

17 iulie 2017, 13:25

After implementing the Phish Alert Button, our staff has been a little overzealous in reporting emails. As a govt agency we do get a fair share of unsolicited correspondence, including conferences, webinars, and anything that may relate to our agency's mission. 

I would like to request an infographic that explains the difference between Phishing and SPAM emails. Similar to the *Social Engineering Red Flags* infographic. Just something I could attach when responding to tickets to help educate staff a little more.

Thanks!

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• Comentariu oficial

  

  Katie Brennan 18 iulie 2017, 13:53

  Hi Russell,

  Thanks for this request. I've forwarded your idea to our design team so they can look into creating something like this in the future.

  If you need anything else or have more ideas you'd like to share, please feel free to reply back.

  Thanks!

  Katie
  KnowBe4

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  Austin Hohe 20 iulie 2017, 15:51

  We have basically the same problem. Users don't seem to know the difference between spam and phishing emails. So most of the "Phishing" tickets we get in are just spam emails trying to sell you stuff and what not.

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  Lauren Ashley 26 octombrie 2017, 14:22

  Hi Brian,

  Thank you for your input! We currently have a training course on the roadmap for how to use the Phish Alert Button. This will clarify the difference between SPAM and phishing emails, specifying when users should and should not use the PAB. I will also add your idea of the Security Hints and Tips email template on this topic to the roadmap.

  Thanks again!

  Lauren
  KnowBe4

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  Lauren Ashley 6 septembrie 2018, 18:38

  Hi All! 

  We've released a training module that addresses this issue! This short module titled, Using the Phish Alert Button: Report Suspicious Emails, teaches viewers how to distinguish between spam, phishing, and spear phishing emails.

  From your KnowBe4 account, you can search for "Phish Alert" in the Modstore to find this course. 

  We hope this helps! 

  Regards, 
  
  Lauren 
  KnowBe4

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  Lauren Ashley 20 iulie 2017, 21:17

  Hi Austin,

  Thank you for your input.  I have sent an additional request for this feature to our development team for review.  As stated before, we base a lot of our development on customer feedback, so we appreciate your input.

  Thank You!

  Lauren
  KnowBe4

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  Brian Steingraber 25 octombrie 2017, 20:54

  This would be a great idea.

  An "Security, Hints and Tips" email template would be great!

  Or a short 5 minute training course!

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  Lee Trusty 28 noiembrie 2017, 21:44

  Hi, we're running into the same issue here.  We're completely overwhelmed with folks using the button to report everything except actual phishing.  Is there any update on the training or infographic?  Thanks in advance!

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  Katie Brennan 23 ianuarie 2018, 22:04

  Hi Lee,

  I do not have an update on the timeline of the course at this time, but we will put another request in for it to ensure that they can prioritize accordingly.

  Thank you!

  Katie
  KnowBe4

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  Scott Brinker 6 septembrie 2018, 14:04

  I too are having staff members who are asking for the difference and ultimately I would love to provide a response to these recipients with a link that explains the difference and a perfect link would be to direct people to a knowbe4 web page 

   

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  Charles Heller 27 ianuarie 2020, 21:33

  We have not pushed the button to our users yet due to the same reasons as everyone before me has raised. Is thee a recommended service such as Open Threat Exchange or Virus Total that we could use to do multiple checks for the emails that we will no doubt be sent by our users when they start clicking the button?

   

  We expect that even a lot of people will not even read the email they receive about the difference of what SPAM and Phishing is even when it is explained to them. They will see it as the " All Mighty" button to get rid of the email they do not want and no need to click delete anymore, as it already moves it to that folder. 

   

  All ideas and input welcome. 

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  Kaiser U. 28 ianuarie 2020, 11:48

  Hi Charles,

  Totally hear ya on this one! I included some details on this in my response to you in your thread (linked here if anyone else wants to see). While the PAB is not built with integrations for Open Threat Exchange or Virus Total, PhishER is compatible with the latter. 

  • Virus Total Settings

  I hope this helps! Feel free to reach out if you have other questions or feedback to provide. :) Thanks!

  Kaiser 

  KnowBe4

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  Matthew Bates 28 ianuarie 2020, 19:42

  PhishML, as part of PhishER, is going to be your best friend if this is a problem for you. We have our rules setup such that, if the machine learning confidence level of the reported email causes it to be tagged as `PML:SPAM` and did not contain any infections according to VirusTotal, PhishER automatically resolves the reported email and replies to the user that the reported email was verified to be safe SPAM and thanks them for being cautious. This causes each time this occurs, to be a learning opportunity for the employee that reported SPAM.
  
  Employees reporting SPAM is irritating, but I would rather our employees be overzealous and report everything that looks phishy, rather than relying on each employee to judge whether any given email has malicious intent.
  
  KnowBe4 -- do I get any kickbacks for my gratuitous advertisement of PhishER??? lol.

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  Douglas Freeman 31 ianuarie 2020, 13:17

  Hey Matthew! 

  Thank you for the glowing endorsement. While I can't personally offer you any kickbacks I did notify your Customer Sucess Manager that you're happy with the PER platform! 

  We appreciate your input on this and your willingness to help our other customers with best practices that work for you! 

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  Melissa Kvern 16 iunie 2021, 12:52

  I would still like to see some Posters or Newsletters that users can print off that shows two comparisons between spam and phish. Our users are still reporting spam to our PhishER

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  Walter Nelson 17 iunie 2021, 13:31

  Hi Melissa,

  Thanks for contributing to the community board. I have forwarded your suggestion to have Posters or Newsletters created to show the difference between spam and phishing emails to our design team.

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  Tony Aukland 17 iulie 2021, 01:30

  This would be amazing, thank you for the suggestion.

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  Scott Marlar 12 aprilie 2023, 12:28

  Any update on this request? you would think after this long you have more than one document.

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  Linden Acomb 14 aprilie 2023, 11:31

  Hey Scott,

  Thanks for your post! So we can look into your request further, your customer success manager (Megan) will be reaching out directly to assist you.

  We will review your request in more detail and review the best content for your requirements.

  Thanks.

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