User Troubleshooting Options

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    Max Garczynski

    Hi Lucas,

    Thank you for sharing your feedback, our team really appreciates it!

    I've gone ahead and submitted a feature request to our development team for the ability to view user progress in training via impersonation AND by looking at a progress tracker. While I can’t provide a timeline or guarantee that this feature request will be implemented, our team always appreciates this information.

    In the meantime, please be sure to keep an eye out for our latest changes here: https://support.knowbe4.com/hc/en-us/articles/115009454228-Security-Awareness-Training-Platform-KMSAT-Change-Log

    I hope you have a wonderful day!

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    Lucas Raab

    Thanks, Max! One product I had in mind as a reference is Gitlab: https://docs.gitlab.com/ee/user/admin_area/#user-impersonation 

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    Alex Hutton

    Hi Lucas,

    We appreciate your feedback on this, and I have updated the request with your recommendation.  Please let us know if you have any other suggestions as we are always striving to improve our product.

    Cheers,

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