Difficulty opening pdf in Adobe Acrobat after installing Second Chance

Lenny Thaw

23 de março de 2022 19:18

I just started testing KnowBe4's "Second Chance" and really like where they're going with this!

But I did run into an issue:

I enabled the "Protected Mode", "Run in AppContainer", and "Enhanced Security"  security options in Adobe Acrobat. When I installed KnowBe4's "Second Chance", I can no longer open pdf files. I get the following message: 

I do not want to turn Adobe Acrobat's security features off. 

Has anyone found a way to make this work?

Thanks

 

0

• Comentário oficial

  

  Max Garczynski 24 de março de 2022 17:21

  Hi Lenny,

  Thank you for your feedback and that is wonderful news! For any technical assistance with your console or the free tools, please submit a technical support request to https://support.knowbe4.com/hc/en-us/requests/new. For your convenience, I have submitted this request to the technical team on your behalf and an agent will be reaching out shortly! 

  Have a wonderful day!

  Ações de comentário Permalink
• 

  James Archer 9 de maio de 2022 15:14

  Seeing the same thing. After installing second chance Acrobat Reader 2020 Classic or Acrobat Reader DC won't open with the default setting of run in AppContainer enabled.

  0

  Ações de comentário Permalink
• 

  Max Garczynski 24 de maio de 2022 18:38

  Hi James,

  We appreciate you reaching out! For any technical assistance with your console or the free tools, please submit a technical support request to https://support.knowbe4.com/hc/en-us/requests/new. For your convenience, I have submitted this request to the technical team on your behalf and an agent will be reaching out shortly! 

  Have a wonderful day!

  0

  Ações de comentário Permalink
• 

  Johnny Trombley 23 de junho de 2022 14:44

  I will submit a ticket with support but wanted to confirm I am having the same issue with Acrobat's AppContainer function.  Second Chance breaks the AppContainer security function.

  0

  Ações de comentário Permalink
• 

  Michael Miller 23 de junho de 2022 17:05

  Hi Johnny, 

  Thank you for letting us know. I will keep an eye out for your support ticket. We appreciate your contribution to this post! 

  Kind regards, 

  Michael

  0

  Ações de comentário Permalink

Por favor, entrar para comentar.