Mac "New Outlook" loses Phish Alert button

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    Walter Nelson

    Hi Tory,

    Thanks for posting to our community board. The behavior you described is accurate. Here is a link to our compatibility matrix for reference.

    https://support.knowbe4.com/hc/en-us/articles/208969608-Phish-Alert-Button-PAB-Product-Manual#compatible

    As far as if the Phish Alert Button will be available in the "New Outlook" for Mac OS I don't have any insight into that. I have gone ahead and submitted a feature request for you though asking for this specifically. This way our development team can review it and determine if this is something that is possible for us to do. We value customer feedback highly as we want to continue to improve our product. Thanks again for your post!

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    Brian Geng

    Microsoft has stated that they'll be making the New Outlook for Mac the default experience (Microsoft 365 Roadmap ID 88850).

    Given this plan it would be *very* helpful if KnowBe4 would make a priority of updating their button to work with this UI. Can someone provide an ETA from your development team on when this will be prioritized?

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    Christian Nostrom

    Hello Brian,

    Thanks for your response regarding PAB and Mac compatibility for Microsoft New Outlook.  Unfortunately we do not have a specific ETA from Development and completely understand the benefits of when this will be available for you. 

    At this time, I have gone through and sent a request directly to our development team for further consideration. While I can’t provide a timeline or guarantee that this feature request will be implemented, our team always appreciates this information.

    In the meantime, please be sure to keep an eye out for our latest changes here: https://support.knowbe4.com/hc/en-us/articles/115009454228-Security-Awareness-Training-Platform-KMSAT-Change-Log .

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