Delete Email in Mass

Bruce Collick

15 de agosto de 2019 12:25

I don't know if this would appeal to anyone else, but for us the ability to delete PhishER emails in mass would be great. For example, if I create an Emergency Room that captures SPAM for example. It would be nice if I could check the box to select all then click a "Delete Messages" button to delete all of them. In our case, we have a process that sends PhishER a message every time someone reports a Phish. So, I've got 2 messages for every one real report. I'd like to delete all the extra messages that are skewing our statistics. Yes, we are working on changing the process so it doesn't do that.

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  Nathan Hix 16 de agosto de 2019 17:52

  Hey Bruce,

  While we don't have an out of the box feature for this yet, so I will go ahead and submit that Feature Request.

  We do have an indirect workaround for this, however. You can create a custom action that deletes selected emails with the SPAM tag, then save it as a QuickAction. When this is done, whenever you select all emails with the checkbox at the top-left of the inbox, your quick action will display. Here are some of our documents on PhishER below:

  https://support.knowbe4.com/hc/en-us/articles/360010802673-PhishER-Product-Manual#SELECTMSG

  I also attached a screenshot of how to make that action:

  

  Nathan

  KnowBe4

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  Bruce Collick 5 de novembro de 2019 16:09

  Hi Nathan,

  I should have responded to this a long time ago, sorry. 

  Yes, your suggestion is exactly what I'm doing now and it's working for me. 

  Thanks,

  Bruce Collick

  SEMCO IT/SOC

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  Merlin Durand 8 de novembro de 2019 15:10

  Hey Bruce,

  Happy to hear that's working for you! Thank you for confirming that!

  Merlin
  KnowBe4

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