PhishER Reporting

Respondida

Megan Mayer

9 de julho de 2019 15:05

One of the key benefits that was listed for PhishER was "Meet critical SLAs within your organization to process and prioritize threats and legitimate emails" but i have no way to report out on those SLA metrics. I need to have the capability to report during a custom timeframe (July 1 - 31) of when each email was submitted and when it was closed out within PhishER to ensure we are meeting SLA compliance. I can do a dump of the inbox but it only gives me the time the email was reported at but doesn't give me the time stamp of when the email was closed. Can we submit a feature enhancement to add a column on Resolved_at or better yet a column that states days/hours that calculates how long from the time the email was reported at until the time it was resolved. 

 

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• Comentário oficial

  

  Maddy Townsend-Hahn 9 de julho de 2019 20:53

  Hi Megan,
  
  Thank you for participating in our community board. I submitted a feature request on your behalf to improve functionality to PhishER reporting by adding a Resolved_At column or similar functionality. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Maddy
  KnowBe4

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  Nick Harris 15 de abril de 2021 08:08

  This would be useful. I am really keen to measure:

  • Time between email received by reporter and email reported with PAB
  • Email reported with PAB and email resolved, per priority

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  Walter Nelson 16 de abril de 2021 17:10

  Hi Nick,

  Thanks for the post! I went ahead and added your suggestions to this feature request and gave it a +1 for you. 

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