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Monitor & notify AD sync errors

Respondida

Permanently deleted user

17 de setembro de 2018 10:20

Hi,

When using AD sync, at present there is no notifications for errors or failed sync events, so the only way to make sure everything is OK is to repeatedly check the relevant page.

It would be good if admin's were emailed of any AD sync errors so that this does not need to be manually checked.

Thanks,

Jamie

Comentários

21 comentários

Comentário oficial

Lauren Ashley 17 de setembro de 2018 14:02

Hi Jamie,

Thank you for this great feedback regarding notifications for AD sync errors. I've forwarded your ideas to our Development team for review. We base much of our new development and feature enhancements on customer/partner feedback, so your input is appreciated!

If you have any other ideas feel free to share!

Thanks again!

Lauren
KnowBe4

Ações de comentário Permalink
Kevin Bryant 14 de novembro de 2018 20:04

Agreed!

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Lauren Ashley 16 de novembro de 2018 15:43

Hi Kevin!

Thank you for your contribution to our community board. I've submitted an additional feature request to our Development team on your behalf.

We appreciate your feedback!

Thanks again!

Lauren
KnowBe4

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Ações de comentário Permalink
Susan Du Preez 15 de novembro de 2019 14:11

Has there been any update on thjis, also looking at an alert function

Thanks

Susi du Preez

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Douglas Freeman 18 de novembro de 2019 19:03

Hi Susi,

We do not currently have a notification method for failed or unsuccessful syncs, but that is a great idea and we do see how that could be useful to admins. I'll add you to the feature request on this to let our development team know that this is something that is being continuously requested! Thank you for the submission Our dev team loves feedback so we can create features that are useful for our customers!

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Ações de comentário Permalink
Jatin Chugh 18 de maio de 2020 07:44

A feature worth adding!

Thanks

Jatin

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Douglas Freeman 20 de maio de 2020 14:56

Hello Jatin!

Thank you for your upvote on this item! I have submitted an additional feature request for you on this one so that the Dev team can know that this item is being requested!

I appreciate the input and look forward to any additional items you request!

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Hugh Brown 11 de junho de 2020 12:48

Another up vote have had an 1 user error on sync for over a month without noticing. Not until today when the user told me they did not receive the latest training email did I dig in and find it, user got married and changed name and email address but sync is failing. An email notice for any sync errors would be greatly appreciated.

1

Ações de comentário Permalink
Ashley Nelson 12 de junho de 2020 12:41

Hello Hugh,

Thank you for your contribution! I have submitted your vote to our development team.

Ashley
KnowBe4

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Lisa Young 1 de fevereiro de 2021 18:46

We are having this same issue - I would like to be able to receive automated notifications of sync errors. You either need to lo in daily to check or the users notify us they did not receive training. I would appreciate this new feature to be added.

Thanks,

Lisa Young

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Ações de comentário Permalink
Kivi Dennis 1 de fevereiro de 2021 20:19

Hi Lisa,

Thanks for your contribution to the community board. I have added your request as a +1 to the feature request.

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Ações de comentário Permalink
Alex Lush 8 de março de 2021 11:41

This is really important for us. We have had 2 instances now where sync has failed and we have not know about it until a user complains. We need admin notifications.

Also the timeframe of syncs that show in the Provisioning page needs to be extended. Unless we spot the issue within a couple of hours we are unable to determine when the problem started as only the last 25 sync results are shown.

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Ações de comentário Permalink
Walter Nelson 8 de março de 2021 19:39

Hi Alex,

Thanks for posting. I think this is a great feature request and I can see how this would really help you out. I have added you to this as a +1 so our development team can see the continued interest in this.

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Ações de comentário Permalink
Elizabeth Clark 15 de junho de 2021 18:17

What about a way to notify us when Users have not been provisioned in over 24 hours? When AD Sync errors the provisioning just stops as well.

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Walter Nelson 16 de junho de 2021 21:36

Hi Elizabeth,

I've noted the feature request and added you to it as well.

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Zack Shahan 25 de agosto de 2021 14:43

+1 for this feature please.

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Ações de comentário Permalink
Walter Nelson 26 de agosto de 2021 14:42

Hi Zack,

We've got you added as a +1 to this feature request now.

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Ações de comentário Permalink
Heinz Dubach 6 de julho de 2022 11:20

Hi all
+1 to this feature request
Thanks!

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Ações de comentário Permalink
Kurtis Carter 6 de julho de 2022 13:05

Hi Heinz,

I have gone ahead and added you as a +1 to the feature request.

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Ryan Dusseau 11 de novembro de 2022 16:15

+1 to this feature. Admins are not typically monitoring the provisioning page for errors every day, so we need to be notified when something goes wrong. It is too easy to allow a provisioning error go unnoticed for weeks.

Preferably we can have the KnowBe4 administrators notified via simple email, and/or specify a custom email address or web hook to create a ticket in the customer's external ITSM.

1

Ações de comentário Permalink
Kurtis Carter 14 de novembro de 2022 15:21

Hi Ryan,

We appreciate the feedback, I have gone ahead and added you as a +1 to the request.

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