Phish alert button option to forward copy leaves copies of malicious emails in sent folder


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    Walter Nelson

    Hi Douglas,

    Thank you for posting to our community board! You are correct. For client PAB specifically, the reported email would be in the user's sent items as a forwarded message but deleted from the inbox. If it was reported incorrectly they can then retrieve it from the deleted folder or trash. Here is a link to our support article about this. That being said I did go ahead and submit a feature request on your behalf to use the outlook send option of "save sent item to > Do not save". I would like to mention we do have solutions for being able to rip any malicious emails from user's mailboxes using our PhishER platform and PhishRIP tool. Here are some articles that explain how each of those works.

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