KMSAT Exception has been thrown

John Webber

30 oktober 2019 13:27

After restarting my computer and opening Outlook, I get a KMSAT error "Exception has been thrown by the target of an invocation.  Error code: 0x80131604".  I'm running KnowBe4 Phish Alert v1.3.98, Outlook 2016, and Windows 10.  The exception was raised on earlier versions of Phish Alert and persists after updating Phish Alert to v1.3.98.

 

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  Kaiser U. 30 oktober 2019 18:04

  Hi John,

  Thanks for posting! That particular error requires some troubleshooting and additional logging that is generated by that exception. In order to help you out further I've created a tech support ticket for our team. Please check your email for next steps! Our team will reach out shortly.

  Cheers,

  Kaiser

  KnowBe4

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  Jsteele 31 oktober 2019 17:48

  I am experiencing this issue as well.  Just downloaded and installed the plugin for Outlook 2016 and Windows 10 today, and getting this same message.

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  Mario Rodriguez 5 november 2019 19:35

  Hi Josh,

   

  Thanks for reaching out! I see you have already submitted a support ticket. The support team will be able to better assist you with this issue.

   

  Thank you,

  Mario

  KnowBe4

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  Ken Steele 2 september 2020 17:18

  Hello,

  I am also receiving Error code: 0x80131604.  I'm using Windows 10 64bit and Outlook 2016 32bit

  Thanks,

  Ken

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  Douglas Freeman 3 september 2020 15:48

  Hey Ken

  These errors are best investigated by our support team would you like me to create a support ticket for you so our team can investigate?

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