Phish Alert button for shared mailboxes

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    Nick Bertram

    Hello Cliff,

    Thanks for contributing to the community board. I have created a feature request for this on your behalf to add support for shared mailboxes to the Phish Alert Button. I hope you have a wonderful rest of your day.

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    Alexander Franz

    Hi,

    we are in our onboarding prpcess right now and we also have the problem, that shared mailboxs can't use the phish alert button in shared mailboxes. but this is a must-have, because the main e-mail traffic with external partners runs through this "functional mailboxes" (sales, support, and so on).

    It would be great, if this feature is available soon!

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    Jacob Hahn

    Hi Alexander,

    I appreciate the feedback!  I understand the need for this so I have gone ahead and added you to the feature request for this feature.  While I can't guarantee a timeline for this, our team definitely appreciates the feedback as well.

    Thanks!

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    Debbie PANTANO

    Although not perfect, I have found a work around (below) that has helped our users report suspicious emails from O365 shared mailboxes.  

    While viewing your email in Outlook Client:

    1. Select the email you want to forward
    2. Go to the Home Tab
    3. In the "Respond" Group, Select More > Select Forward as Attachment
    4. In the To field, enter PhishER (Make sure to create a contact is in the Global Address Book with the address for your PhishER instance)
    5. Leave the subject field and email content blank
    6. Select Send
    7. When prompted regarding Missing subject, click Send Anyway

     

    While viewing your email in Web Client:

    1. Select New Message
    2. In the "To" field, enter PhishER (Make sure to create a contact is in the Global Address Book with the address for your PhishER instance)
    3. Leave the subject field blank
    4. Select and drag the message you want to attach from the message list into your new message
    5. Select Send
    6. When prompted regarding Missing subject, click Send
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    Jacob Hahn

    Hi Debbie,

    That will definitely work if the goal is to report the email to PhishER since the PAB essentially forwards the email as an attachment in this way as well.  Of course, you would miss out on the PAB checking for our simulated emails, but this is definitely a workaround that allows users to still report emails on shared mailboxes.  

    Thank you for your contribution!

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    Shem Sargent

    Could you please add me to the feature request for Phish Alert Button being added to MS Office 365 shared mailboxes? The shared mailboxes with common email address like info@, ap@, and hr@, are even more likely to get phishing emails than individual users. And users usually catch on that these mailboxes don't get phishing simulation emails. 

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    Jacob Hahn

    Hi Shem,

    Of course!  I have added you to the feature request on our side.

    Thanks,

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    Daniel Walker

    +1 for me as well. This is a dealbreaker. It looks like Microsoft supports this now (for Exchange Online only).

    https://docs.microsoft.com/en-us/office/dev/add-ins/reference/manifest/supportssharedfolders

    <SupportsSharedFolders>true</SupportsSharedFolders>

    I'm going to test manually modifying the XML file with this myself and see if it breaks or if it retains functionality across shared mailboxes.

     

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    Mario Rodriguez

    Hi Daniel,

    I have included you in this feature request.

    Thank you for your input.

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    Nancy Erickson

    Could I be added to the list that's notified when this issue is addressed and corrected please?

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    Jim McElwain (編集済み )

    Hi Nancy,

    I have added you as a +1 on this feature request. Please note you can follow this thread as well as track any changes via the PAB release notes.

    We appreciate your feedback, thank you!

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    Jason Turner

    This is very important for us as well.  FYI, manually modifying the manifest does not make this work (yet), please can you add support for this ASAP.

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    Trevor Wilson

    Hey Jason,

    I have also added you as a +1 to this request. We really appreciate your input on this!

    Have a great day!

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    Brian Doman

    Could you please add me to this feature request?  Are there any estimates as to when this feature may be available?  

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    Egon Burgener

    Could I be added to the list too, please?

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    Jacob Hahn

    Hi Brian and Egon,

    I have added you both to the request as well!  We don't currently have a timeline in place for when this will be available.

    Thanks,

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    Ricky Thomas

    Please add me to this feature request.

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    Alex Hutton

    Hi Ricky,

    I have added you to this request.  We do not have a timeline available at the moment for when this will be available.  

    Cheers,

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