Typically in troubleshooting an issue, we leverage multiple internal team members to troubleshoot (i.e. Network admin, MS365 Admin, helpdesk level 1 tech, etc.).
In such cases, it would be very beneficial to be able to include additional email addresses in a given KnowBe4 support ticket.
This way everyone can stay on the same page as communications are sent back and forth between us and the KB4 support rep.