Report Phishing button is grayed out

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5件のコメント

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    Jared McGinley

    Hi Hugo,

    Our support team would be more than happy to assist you with this. I've gone ahead and created a support ticket for you regarding this issue. Someone will be reaching out to you as soon as possible. 

     

    Thank you,

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    Molyce Chhum-ext

    Hi Hugo,

    what was the issue ?

    MC

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    Max Garczynski

    Hi Molyce,

    Any issues related to the Phish Alert Button are submitted to our tech support team and then a troubleshooting process begins with the customer. These issues are individual to the customer environment generally. If you are having trouble with your Phish Alert Button, please submit a support request to our tech support staff using the submit a request button at the top of the page!

    Thank you,

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    Flores Pedroza

    Hello,

    I have been able to recreate the issues with the grayed-out Phishing Alert Button. 

    The PAB will only work if the email is opened. Just selecting the email will not work. 

    If you enable the reading pane in the Outlook Client or open the email, The PAB will now be active.

    That might explain why only a handful of people are having that issue.

    Thank you,

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    Alysia Maxwell

    Hi Flores, 

    Thank you for contributing that information to this community board post. The information you have provided is correct and we appreciate you taking the time. 

    Warm regards, 

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