Smart Groups + Re-hires

Russell DeHennis

2021年09月23日 17:39

In our current onboarding process, new employees are assigned training based on a smart group we have created. This smart group is synced via script with an AD group that significantly limits web traffic until the training has been completed. 

Now that we have been a KnowBe4 customer for 6 years, we are running into a unique problem. We have staff that have left our organization for a period of time and are rehired. Since there is no smart group field to indicate the user has been rehired/un-archived, we have no way to auto-assign new employee training. 

Has anyone else run into this problem or could advise how we might be able to address? Ideally there would be a smart group criteria along the lines of 'user has been un-archived within the last x days + archive period was longer than y days.' 

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  Joseph Loaiza 2022年10月27日 21:30

  Hi Amanda,

  At this time you have the ability to configure a Smart group to add users based on specific criteria, however, there is not currently a method to target users that have been archived/unarchived, I apologize for any inconvenience here!

  We always appreciate your feedback, so I've gone ahead and submitted a feature request on your behalf to our development team for this feature as well as this helps our team see what features our customers are interested in.

  If you have any additional questions please feel free to submit a ticket to our support team and we'll be glad to help you!

  Have a wonderful day!

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  Najjah Gilbert 2021年09月24日 21:47

  Hi Russell,

  Thank you for your post. I've gone ahead and submitted this as a feature request to our development team. The feedback is much appreciated, and I think this would be a powerful addition to the existing criteria options.

  If the users in question are still members of the Smart Group that assigned them training, a potential workaround would be to adjust two settings on the new employee training campaign. The option to "Enable automatic enrollment for new users" will add new group members to a training campaign. If combined with the option to "Enable progress reset for remedial training", users who are restored from an archived state will be seen as being re-enrolled in the group. This will trigger re-enrollment in the training campaign, along with a progress reset for the assigned modules.

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  Considine, Amanda 2022年10月27日 16:32

  Hi All,

  I wanted to follow up on this post as it's fairly newer considering. Has any progress been made in this area? We also have the need for rehires to retake trainings when they leave and rejoin our company after a certain period of time.

  In the interim, I will look into the remedial training options available. I am thinking there has to be a better way. Thank you!

   

  Best,

  Amanda 

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