Compatibility with 3rd Party Spam filtering

Rob Gates

2019年12月20日 20:28

We started using the KnowBe4 Outlook plugin to send the email through knowb4.  Those then come to an e-mail address we specify.  The downfall we have right now is that we use a 3rd party e-mail spam filter (Forcepoint) and those e-mails never make their way to the 3rd party to help with spam/phish management.  Is there anything KnowBe4 is working on to help with these kinds of scenarios?  

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  Kaiser U. 2020年01月06日 11:26

  Hi Robert,

  Thanks for reaching out to our community board! I'm sorry to hear there's some issues with your third party application and the Phish Alert Button (PAB). In general, depending on the PAB you have installed there are some slight communication differences that occur on the back end (such as: EWS calls and API calls). Sometimes, certain applications or filters may limit the inbound and outbound web traffic that is necessary for the PAB to function. Otherwise, it is not often commonplace for the add-in and filters to have issues. 

  In order to help you out more specifically, I've created a support ticket for you via our ticketing system.  One of our support techs will be reaching out to help further on this specific case for you. :) 

  Feel free to reach out again for further questions or comments. Otherwise, be sure to provide our techs any information on your environment (including the PAB install you used) to help resolve this case for you.

  Cheers,

  Kaiser

  KnowBe4

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