Currently working with the Tech engineer but has yet to respond back yet. Has anyone ran into this issue?
We are you using Outlook 2016. The button is showing but when clicked, nothing happens. If you look in the first and second pictures, there are hyphens where "knowbe4" information should be showing. This is happening to all of my users for some months now. We thought adding the addin using the Exch.xml would work instead of using the MSI, but Still doesn't work. I've been on and off with this issue for months and I need some kind of resolution.
Things I've tried
-Changing loading behavior in registry HKLM\SOFTWARE\\Microsoft\Office\Outlook\Add-ins
-reinstalling button (no matter what version, new or old, doesn't work)
-making sure office is up to date.