PhishAlert button feature request: Allow users to provide comments on reported message

回答済み

Kevin Bryant

2019年08月07日 19:59

Hello,

Please give us the ability to have the user be able to provide questions or comments on the message they are trying to report as spam or phishing using the PhishAlert button.  Such as a popup with comments and/or allow the user to categorize what they think the message is.

 

They can ask questions or provide context to the message.

 

It will also us to better triage and respond to the reported messages, and give the user the ability to voice why they think it is bad.

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  Nathan Hix 2019年08月07日 20:11

  Hey Kevin,

  Thank you for reaching out to us about improving the functionality of the Phish Alert Button. I've submitted it to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Thanks! 

  Nathan H.

  KnowBe4 Tech Support

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  Mike Powell 2021年02月08日 18:35

  Has there been any update on this feature request?

  I just triaged a message sent with the PAB where the user took the time to submit a separate support ticket to provide important context for the message, but that's a lot of extra hassle for both him and me.

  If I can tack on to this request, it would be great to allow PAB users to indicate priority in some way. This would help differentiate between random spam/phishing reports and "I need to respond quickly to this IF it's legit and safe" reports.

  Thanks!

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  Kivi Dennis 2021年02月09日 16:46

  Hi Mike,

  Thank you for your contribution to the community board. I do feel that this would be a welcomed addition to the Phish Alert Button. While I do not have any insight on the progress of this feature request, I have added you as a +1 to the feature request so that our development team can see that this feature is still currently being requested. 

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