PAB O365 add-in - UX issues

回答済み

Marcus Krawinkler

2019年02月28日 01:19

1. Admin center provides the capability to add text after submit for phishing campaign and real phishing emails. However in the O365 addin this text appears for less than a second and disappears as the task pane closes automatically. Provide a timed delay for task pane closure or add a manual close step.

2. Task pane opens and the button reads "Phish Alert". There is no way to edit this text as an admin. "Phish Alert" is not an action, propose:

       a. Change button text to "Submit" or add admin center (or manifest file) ability to adjust button text

       b. Add admin center (or manifest file) functionality to add text to the task pane for user to see before clicking submit

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• 正式なコメント

  

  Maddy Townsend-Hahn 2019年03月04日 19:09

  Hi Marcus,

  For your first issue regarding the PAB message disappearing too quickly, I've submitted a feature request on your behalf. 

  As for your request for the option to change the text on the button, I believe you do have the ability to do so depending on your mail client and which version of PAB you are using. I've created a ticket on your behalf so that support can better assist you. You will receive an email shortly confirming the creation of the ticket. A member of our support team will then reach out to you.

   

  Thanks!

   

  Maddy

  KnowBe4

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  Alan Lloyd 2019年05月28日 15:42

  I'll add my vote for the feature request of adding a timed delay/manual close of the notification text for users.

  Before moving to Office 365, we deployed the Outlook add-in. This version of the PAB would pop up a window containing the notification text, and would require the user to click "OK" before the window would close. The O365/Exchange Online version should function the same way.

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  Simeon Lewis 2019年08月08日 12:21

  I agree this needs sorting quite urgently. It's basic UX stuff. I'm surprised it could have got released like that.

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  Maddy Townsend-Hahn 2019年05月29日 14:13

  Hi Alan,
  
  I've submitted a feature request on your behalf for this feature as well. Thanks for your input!

  Maddy
  KnowBe4

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  Ashley Nelson 2019年08月12日 12:05

  Hello Simeon,

  I have submitted a feature request to our development team for being able to set the time the text appears after reporting an email.

  Thank you for contributing to the community board.

  Ashley
  KnowBe4

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  Michael Barnard 2019年10月15日 19:15

  I'll throw my hat in on this as well. I had asked for something similar back when we deployed in April. This is a UX/UI feature that would be immense help. We constantly get calls from users on if they did the right thing or what happened to the message. They have no idea because the message is gone as quickly as it appears. With PhishER we have been able to mitigate some of the calls but anything that was a simulated phishing email still leaves them with no response. 
  
  Either we need the ability to customize the delay before closing, a close button for the slide out action window, or the ability to send a response message to someone from the KnowBe4 side letting them know they passed.

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  Merlin Durand 2019年10月16日 13:27

  Hello Michael,

  Thank you very much for your input. I've ensured that your feature request has been noted. This is definitely a feature we're working on so look out for it! 

  Merlin
  KnowBe4

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