Reply to phishing response

回答済み

Sean Campbell

2019年02月06日 17:11

Can there be an option for the phishing "reply-only" tests to send a message back that it was a phishing test if someone does reply?

We did a CEO spoof phishing test and had to monitor for anyone that replied saying they would buy gift cards, etc.

Ideally, they would get immediate feedback that they failed, similar to clicking the link bringing them to the Opps, you failed page.

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  Lauren Ashley 2019年02月11日 17:43

  Hi Sean!

  Thank you for this feature request regarding an end user notification/immediate feedback for "reply-to" phishing failures. I've passed along your idea directly to our Product and Development teams for review. While I can’t provide a timeline or guarantee that this feature request will be implemented, we'd like you to know that we do take customer input into consideration when planning for new features or enhancements to our product line. Therefore, your feedback is greatly appreciated!

  In the meantime, I'd like to make sure you're aware that you can use the console to monitor which users replied to your "reply-only" phishing tests. You'll see these results by navigating to the Phishing section of your console, clicking on the campaign name, and reviewing the "Replied" failures under detailed results for the campaign. Please see the Where is the information for the replies recorded? section of our Reply-To Phishing article for more information. 

  Thanks again!

  Lauren
  KnowBe4

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  Kevin Bryant 2019年02月12日 18:21

  I agree. This should be a feature that we can enable.

  Also - if users open an attachment (like an .hmtl) they do not get the "Red Flags" instruction landing page.

  The attachments should be generated with this training inside of them. Or the user should get a follow up training email showing them the red flags.

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  Sharon Welden 2019年10月25日 21:29

  Agree - would like to know if/when this feature becomes available.

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  Kaiser U. 2019年10月28日 10:50

  Hi Sharon,

  Thanks for contributing to the community boards! We've gone ahead and added your information to this feedback request for our team to review further. :) 

  In the meantime feel free to follow our change logs for more updates and releases.

  Cheers,

  Kaiser 

  KnowBe4

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  Matt Hotujec 2020年07月22日 17:03

  As a workaround, can we create our own Gmail, Outlook, Yahoo, etc email addresses to use in the From and/or Reply-To fields and then use the tools in those accounts to configure auto responses that provide the immediate feedback?  (Obviously knowing to be careful about what information you request in the phishing email so your users aren't providing sensitive information in the email replies)

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  Douglas Freeman 2020年07月23日 14:48

  Hello Matt

  Thank you for contributing to our community board!
  Currently, the domains that these reply to fields can use are static and non-customizable. 

  I'd be glad to put in a feature request on your behalf for those customizable domains on your behalf! 

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  jordan andrews 2021年04月06日 08:32

  Has any progress been made on this request? 

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  Walter Nelson 2021年04月06日 15:33

  Hi Jordan,

  Thanks for your interest in this feature request. Unfortunately, I have no insight into if this is being implemented at this time. I did however add you as a +1 to the feature request so that our development team can see the continued interest in it.

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  Aleix Solà 2022年07月07日 09:10

  Hello, do you have news on that feature? 

  Thanks.

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  Nick Bertram 2022年07月12日 22:03

  Hello Aleix, 

  Thank you for posting. At the current time, there is no update regarding this feature. I hope you have a wonderful rest of your day. 

   

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