Reply to phishing response

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    Lauren Ashley

    Hi Sean!

    Thank you for this feature request regarding an end user notification/immediate feedback for "reply-to" phishing failures. I've passed along your idea directly to our Product and Development teams for review. While I can’t provide a timeline or guarantee that this feature request will be implemented, we'd like you to know that we do take customer input into consideration when planning for new features or enhancements to our product line. Therefore, your feedback is greatly appreciated!

    In the meantime, I'd like to make sure you're aware that you can use the console to monitor which users replied to your "reply-only" phishing tests. You'll see these results by navigating to the Phishing section of your console, clicking on the campaign name, and reviewing the "Replied" failures under detailed results for the campaign. Please see the Where is the information for the replies recorded? section of our Reply-To Phishing article for more information. 

    Thanks again!

    Lauren
    KnowBe4

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    Kevin Bryant

    I agree. This should be a feature that we can enable.

    Also - if users open an attachment (like an .hmtl) they do not get the "Red Flags" instruction landing page.

    The attachments should be generated with this training inside of them. Or the user should get a follow up training email showing them the red flags.

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    Sharon Welden

    Agree - would like to know if/when this feature becomes available.

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    Kaiser U.

    Hi Sharon,

    Thanks for contributing to the community boards! We've gone ahead and added your information to this feedback request for our team to review further. :) 

    In the meantime feel free to follow our change logs for more updates and releases.

    Cheers,

    Kaiser 

    KnowBe4

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    Matt Hotujec

    As a workaround, can we create our own Gmail, Outlook, Yahoo, etc email addresses to use in the From and/or Reply-To fields and then use the tools in those accounts to configure auto responses that provide the immediate feedback?  (Obviously knowing to be careful about what information you request in the phishing email so your users aren't providing sensitive information in the email replies)

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    Douglas Freeman

    Hello Matt

    Thank you for contributing to our community board!
    Currently, the domains that these reply to fields can use are static and non-customizable. 

    I'd be glad to put in a feature request on your behalf for those customizable domains on your behalf! 

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    jordan andrews

    Has any progress been made on this request? 

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    Walter Nelson

    Hi Jordan,

    Thanks for your interest in this feature request. Unfortunately, I have no insight into if this is being implemented at this time. I did however add you as a +1 to the feature request so that our development team can see the continued interest in it.

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