Naming scheme for Knowbe4 courses

回答済み

Krissy Cormier

2018年03月09日 15:56

We like to keep our courses as up to date as possible whenever you upload a new version of a course. However, the problem is that in order to update the content in our training campaigns, we have to cancel the existing campaign and start a new one. If the new courses had the same name, then the users would be automatically be launched into the latest version of a course.

 

The different course names also poses an issue with our smart groups. We have a "New User" smart groups for users who haven't completed any courses. Then we have a "Non-clicker" group for users who have completed their new user courses and haven't clicked on any phishing emails yet. Unfortunately, the smart groups criteria is only based on the name of the completed course and not the name of the completed campaign. So then I have to create two "non-clicker" groups- one for the old course content and one for the new course content. This just seems unnecessary as it would be nice if the updated content replaces the old content automatically. For example, if we have 2017 45min Kevin Mitnick  course and the 2017 strong passwords course and the new 2018 courses are released, it would be nice if they just replaced the 2017 courses and were just named "45 min Kevin Mitnick training" and "strong passwords- 5 minutes". This is the case for some of our other training platforms and is nice because it does not require us to manually update the training every time an updated version of the training is released. Automation is our best friend!

1

• 正式なコメント

  

  Lauren Ashley 2018年03月09日 17:20

  Hi Krissy!

  Thank you for this feedback! I'm going to pass along two feature requests to our Development Team on your behalf.

  The first one will regard the naming scheme of the training modules, and your suggestion to replace the last year's training modules once the newest course is released.

  The second request will regard an enhancement to Smart Groups for the ability to apply criteria based on training campaigns rather than training courses.

  I hope these two topic submissions meet your feature request! We base a lot of our development on customer feedback so your input is appreciated! Feel free to share any other ideas you may have. 

  Thanks again! 

  Lauren
  KnowBe4

  コメントアクション Permalink
• 

  Mike Gillan 2018年12月19日 16:17

  I also agree with this, especially regarding the need to apply criteria to campaigns.

  0

  コメントアクション Permalink
• 

  Lauren Ashley 2018年12月20日 16:56

  Hi Mike! 

  Thank you for contributing to this request on our community board. I've submitted two additional feature requests on your behalf: One for the automatic replacement of training courses with the latest version, and another request for the ability to filter by campaigns, rather than by courses in Smart Groups.

  went ahead and passed your request along to our Development team for review. We do take customer input and feedback into consideration when planning new features or enhancements to the console; therefore your feedback is appreciated.

  Thanks again!

  Lauren
  KnowBe4

  0

  コメントアクション Permalink

サインインしてコメントを残してください。