Progress reset after X amount of time spent on a campaign

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Ian Patterson

2021年02月22日 20:40

In many cases, we see Associates open a training and not touch it for some time. This will represent hours of time spent on a training. Or even if it is a policy review training, where you need to spend X amount of time on a training to proceed/complete and we see Associates open a leave the training sitting. This essentially completes the training, but for an admin, we know Assocaites are not completing that training as intended. My suggestion is to have an option to manually reset an Associates training after X amount of time spent, forcing those Associates who take easy street on the training have to go back and complete it. If a training is reset because of this, it would informed the Associate of their time spent, causing a reset in the training. 

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  Walter Nelson 2021年02月24日 17:36

  Hi Ian,

  Thank you for posting to our community board. I have some good news for you. We do currently have the option to manually reset user progress from within the training campaign. You can read more about that here. This option does not however send any type of notice to your user about their time spent or provide any type of reason the progress was reset. I have gone ahead and created a feature request for that part on. your behalf. Thanks again for your contribution!

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  Ian Patterson 2022年11月16日 20:25

  Hello, is there any update to this feature request? Approved, viewed, denied, on hold?

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  Max Garczynski 2022年11月17日 16:56

  Hi Ian,

  Thank you for reaching out! Unfortunately, I am not aware of the status of features as that information is internal to the development team. Currently, any changes or updates to the console can be viewed here https://support.knowbe4.com/hc/en-us/articles/115009454228.

  I will also submit a feature request on your behalf to raise this in priority with the development team. With regards to feature requests, I can't guarantee that the change will be implemented, as that is managed by our development team. I totally understand your concern over this issue and it makes sense to me as well. With a feature request, it will bring your concern up to the Development team and they will reach out with an update if the feature is indeed implemented in the future. We appreciate your feedback as it helps us improve the console and provide a better platform for Security Awareness Training!

  Thank you,

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  Ian Patterson 2022年11月21日 14:31

  Thank you Max.

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