Bounced email details

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    Lauren Ashley

    Hi Ryan,

    Thank you for your input! In your console, under your campaign/test reporting, you can actually see which emails were bounced, the associated bounce reasons/codes, and which users these emails were intended for.

    You can view this information in your account by navigating to the "Phishing" section, then selecting the "Campaigns" sub-tab, clicking the campaign title for which you want to view reports, select the "User" sub tab, and then clicking the "Bounced" toggle button (if there is a number displayed under "Bounced"). Here you would see the user intended for delivery, the bounce reason(s), and the actual email they were set to receive.   

    I hope this helps!  I also left you a voicemail regarding this topic, feel free to reach out if you have any questions.

    All The Best,

    Lauren
    KnowBe4

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    David Rand

    It would be great if we could have KnowBe4 retry bounced emails. In my case, bounced emails are usually the result of our IT department forgetting to add new employees into our external email filtering system. After I see the bounce and report it, they quickly correct the problem, so it would be great if I could retry the message and have it counted in the original campaign.

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    Lauren Ashley

    Hi David,

    Thank you for your input.  I have submitted a feature request to our Development Team on your behalf regarding the option for a retry/resend button for phishing security test emails that have bounced.

    We base a lot of our development on customer feedback so we do appreciate your input.  Feel free to share any other ideas you may have.

    Thanks again!

    Lauren
    KnowBe4

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    Rick Beyes

    Any update on adding the Retry/Resend button.

    Thanks

    Rick

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    Kaiser U.

    Hey Rick!

     

    At this time there are no further updates on this request, though it has made it's hand to our development team with this thread. :) 

    Thank you!

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    Matt Furnell

    hi any update as this would be a great feature for when your mail filtering software decides to start blocking knowbe4 campaigns 

     

    thanks

    Matt

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    Douglas Freeman

    Hi Mike, We don't have any updates on this request. We'll make sure the dev team knows it's being requested and upvoted though! 

    Thank you for following up!

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    Whit Armstrong

    Up Vote here.

     

    Whit

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    Garfield Morgan

    Adding the retry/resend button for bounced phishing campaign emails would be a big plus!

    Upvoting this request.

    Thanks,

    Garfield.

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    Walter Nelson

    Hi Garfield,

    I have added a +1 for you to this request. Thanks for posting!

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    Gustavo Reyes

    I would like to upvote this request. This will be a useful feature. 

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    Kivi Dennis

    Hello Gustavo,

    Thanks for your post. I have added your request as a +1 to the feature request. 

    1
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    Derrick Nairn

    +1!!! My baseline run is being effected and will not complete half of the baseline test with out this option ASAP!   I wont get a second run at a baseline..... Ticket created also this issue has been open 3+ years.... come on DEV!    Simple code carry over from the training resend button, or a time stamp reset will work.

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    Walter Nelson

    Hi Derrick,

    I have added you as a +1 to this request!

    1
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    Rob Stratton

    Chiming in to this thread to add another vote for a re-send button for bounced emails. Really need something like this for when there's an issue in the middle of a campaign and a number of users (small or large) don't get the email. Really surprised this hasn't been implemented yet given how old the original feature request is! 

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  • Avatar
    Kivi Dennis

    Hi Rob,

    Thanks for your post and contribution to the community board. I too think this could be a beneficial addition to the console. I have added you on as a +1 to the feature request.

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    Dimitrius Samudio

    Adding a bounced email back into the phish test cycle would be a great tool.

    +1

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    Walter Nelson

    Hi Dimitrius,

    I've got you added to this feature as a +1. Thanks for your interest in this!

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    Manuel Kumar

    Hey guys, wondering if this will be added in anytime soon?

    +1 from me too! :)

    Thanks

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    Walter Nelson

    Hi Manuel,

    We appreciate the post. I've got you added to this as a +1. I do not have any further update on if this is going to be implemented at this time but adding you to this feature shows our development team the continued interest in this.

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