Acknowledge Policy attached to training problems

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Danielle Manza

2017年05月17日 18:20

When we roll out a training campaign we attached policies for our users to accept as well.  But we are finding that this is missed over and over again and then we have to chase the users to log back in and acknowledge it.  Is anyone else having this problem and have any ways around this?

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  Ashley Nelson 2019年07月25日 20:40 (編集済み 2019年07月25日 20:40)

  Hello,

  I wanted to provide an update on the feature request for policies. We have released a feature that allows you to create a policy in the console from a PDF and assign it out through a training campaign. This ensures that the user is not marked as completed until after they have read through the policy and acknowledge.

  You can find out additional information regarding the new policy feature in this article.

  Thank you all for your contributions to the community board.

  Ashley
  KnowBe4

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  Katie Brennan 2017年06月14日 21:34

  Hi Danielle,

  One way you can accomplish this is through our new manual training campaign notifications. We have a notification you can send to all users who have completed training but have not yet acknowledged a policy. 

  This video goes into more detail about it: https://knowbe4.zendesk.com/hc/en-us/articles/115008033407-Video-Manual-Training-Notifications

  Another great method is to customize the initial/reminder training notifications and add a note, in bold or even red, to let users know that they MUST acknowledge the policy attached to the course in order to fully complete the training.

  I hope this helps. If you need additional assistance, please feel free to reach out to our support team at support@knowbe4.com.

  Thanks!

  Katie
  KnowBe4

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  Josh Meetze 2017年07月24日 15:46

  Yes, we have this issue as well. The manual notifications are the only way we've figured out how to notify our users, but I agree that it would be nice if the system wouldn't allow users to complete their training without acknowledging the policy. Hopefully KnowBe4 will add this capability in the future. When you send out training to over 600 users, it becomes difficult to manage via manual notifications.

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  Lauren Ashley 2017年07月25日 21:11

  Hi Josh,

  Thank you for your request.  I've forwarded your idea to our development team so they can review it.  We base a lot of our development on customer feedback, so we appreciate your input. 

  If you need anything else or have more ideas you'd like to share, please feel free to reply back.

  Thanks!

  Lauren
  KnowBe4

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  Antje Mueller 2018年03月28日 14:22

  We are having the same issue, users forget to acknowledge the policy even with reminders being sent. Has anything been done on the development of a new feature where a user cannot finish their training without acknowledging the policy? I spend a lot of my time just chasing after users.

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  Lauren Ashley 2018年03月28日 17:28

  Hi Antje,

  I apologize for the issues experienced by users not acknowledging their policy agreements. We do have plans this year regarding mandating policy acknowledgments, but I am unable to provide a timeframe for this feature.
  However, I've passed your request along to our Development Team for review. We do base much of our development on customer feedback and the frequency of such feedback. 

  If you have any other ideas feel free to share!

  Thank you,

  Lauren
  KnowBe4

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  Rosa Davila 2020年05月06日 18:58

  I still do not know where the URL policy is that I have to acknowledge. Where do I find it? I need to make a copy of my certificate.

  RDavila

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  Douglas Freeman 2020年05月06日 19:23

  Hello Rosa, it sounds like you're having a little trouble with accepting your policy and finding your certificate. I've created you a support ticket and they should be able to get you taken care of. Someone from our support team should be reaching out shortly!

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  Kevin Taylor 2021年10月28日 15:40

  Hi,

  Has this issue been resolved within the application or is the feature request still pending?

  Thanks!

  KT

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  Christian Nostrom 2021年11月03日 13:38 (編集済み 2021年11月03日 13:39)

  Hello Kevin,

  Thanks for your inquiry. The option to attach a policy directly to training content is a retired feature.  However, you have the ability to create a policy where the user would need to agree or accept the terms and be recorded in your console.  The policy feature can be found here https://support.knowbe4.com/hc/en-us/articles/360001641907-How-to-Create-and-Manage-Policies-in-Your-KnowBe4-Console#FAQs 

  Thanks,

  Christian

   

   

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