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Change Content After Training Campaign Has Started

Jason Price

2022. augusztus 25. 20:54

For ongoing, relative duration training campaigns with automatic enrollment, it would be great if we could change the content after the campaign has already started. Often times content retires and it would be nice to swap it out instead of having to create a new campaign.

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19 hozzászólás

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Jim McElwain 2022. augusztus 26. 12:12

Hi Jason!

Thank you for your input and request regarding the ability to update training courses in an active campaign. I've passed this along to our Development team for review.
We consider customer feedback when planning enhancements and new features for our platform, so your contribution is appreciated!

Thanks again!

Jim McElwain
KnowBe4

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Mark Schuh 2022. november 28. 20:28

Our organization could greatly use this. We are trying to migrate to a globally configured training campaign like our simulated phishing tests. With the testing since it has an option of frequency, the start date recycles giving us a short window to add more companies and change content / settings. Not ideal but at least gives us some wiggle room. This is not available in training. Thus I can not setup remedial training globally and add / remove clients as they on / off board services with us. Therefore, implementation times increase and provides a greater chance for inconsistencies in delivering the feature. Please increase the urgency of the need for this ability to change training post implementation.

3

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Isaac McNair 2022. december 2. 21:38 (Szerkesztve 2022. december 2. 21:38)

Hi Mark,

Thank you for your input and request regarding updating training courses in an active campaign. I've passed this along to our Development team for further review.
We do consider customer feedback when planning enhancements and new features for our platform, so your contribution is appreciated!

Isaac McNair

KnowBe4

-1

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David Engel 2022. december 2. 21:41

+1 for us, as well. Our organization uses standing remedial training for failed tests on recurring phishing campaigns, and with the training content retiring every year, it becomes a coordinating nightmare to start up new training campaigns while the phishing campaigns are ongoing.

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Michael Miller 2022. december 5. 16:49

Hi David,

I've gone ahead and added you as a +1 to this feature request. Thank you for your contribution!

Kind regards,

Michael Miller

KnowBe4

0

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Rey Samson 2023. január 11. 0:45

+1

We need fresh content for our multiple clickers group without having to clone or create a new campaign every time we decide to update the training module.

Cheers.

2

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Brad Armstrong 2023. január 11. 17:51

Hi Rey,

Thank you for your feedback, we greatly appreciate it! I've gone ahead and added you to the feature request as well.

Brad Armstrong

KnowBe4

0

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Eric Allemann 2023. január 30. 20:55

+1, i'd rather not have to recreate my remedial training course every time the content is retired, especially since it's an ongoing campaign with no end date. Currently I have to remake the group and then manually add everyone to the new training.

1

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Tim Mazyrko 2023. január 31. 21:34

+1 to this feature, I agree with David that it is a nightmare to coordinate the updating of training campaigns yearly to account for retired/outdated content.

1

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Alex Hutton 2023. február 1. 17:52

Hi Eric,

Thank you for your feedback, I agree that it is very inconvenient to recreate a training campaign from scratch when content is retired. I have added you to the feature request as well.

Cheers,

0

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Christian Nostrom 2023. február 1. 19:25

Hello Tim,

Thanks for your reply. I can understand how this is adding extra steps on your end and have added you as a +1 to this feature request.

Thanks,

Christian

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Nathan Kingsbury 2023. március 9. 22:08 (Szerkesztve 2023. március 9. 22:09)

Just wanted to +1 this as well. I am in the same situation as others. I have on-going 'clicker' groups for phishing campaigns that run year after year and it it would be great if I could simply change the training content without having to create a whole new campaign.

1

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Kurtis Carter 2023. március 15. 21:09

Hi Nathan,

We appreciate the reply and feedback. I have added you as a +1 to this request, I understand that this would assist your organization in setting a singular remedial training campaign.

Thank you,

Kurtis

KnowBe4

0

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Dustin Wilcox 2023. április 4. 21:29

+1, I would like to know where you are with this request. It is very difficult to update a training module to replace retired content with updated content when the campaign itself and those who have already completed the training do not need to retake the training just because it is updated.

0

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Anna Kraemer 2023. április 6. 14:15

+1 - this also helps for testing purposes. We have a "test" campaign to test our courses before they go live, and currently I have to keep deleting and creating new campaigns to test new iterations of courses fully, since I can't switch out or add new courses to an existing test campaign.

0

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Hunter Allora 2023. április 7. 19:46

Hi Anna,

Thanks for your input! I have added you as a +1 for this feature request. We greatly appreciate your feedback.

Best Regards,

0

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Kyle Kuba 2023. április 7. 19:59

Hello Dustin,

Currently, the expected behavior is you are unable to change out content once a campaign has kicked off. We are unable to give any timelines on when/if this feature will be added, but I can provide our change-log in which you can keep up to date for latest changes and releases: https://support.knowbe4.com/hc/en-us/articles/360022153693-KnowBe4-Change-Logs

My Best Regards!

0

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Lauren Fitzpatrick 2023. május 19. 12:20

Please add me as a +1 for this as well.

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Ryan Knowles 2023. május 22. 21:25

Hi Lauren,

Thanks for your input! I have gone ahead and added you as a +1 for this feature request at this time. We greatly appreciate your feedback!

Best Regards,

0

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