Edit Campaign Failure Criteria

Megválaszolt

Bill Adams

2021. december 7. 15:57

Hi KnowBe4,

 

Is it possible to add the ability to adjust what counts as a "Failure" in the KB4 Console? For example, the ability to set the failure criteria to look for a click, or other failure, that occurs and the user does not report the message after the failure. Or another example could be to to set the failure criteria to look for a user that clicks on the campaign AND must enter data (like a credential harvester). We may not consider the initial click a failure, but entering the data as one.

There are some campaigns we have different criteria for what counts as a failure, so this would be helpful on our end to be able to adjust outside a CSV report.

 

Thanks!

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  Michael Miller 2021. december 8. 20:13

  Hi Bill, 

  Thank you for reaching out and providing this feature request! I can see how having the ability to adjust what counts as a failure on a campaign level would be beneficial. I've gone ahead and submitted this to our development team for review. We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input.

  Thanks!

  Mike

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