Support Case - Ability to include/CC additional users/email addresses on a support ticket

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    Max Garczynski

    Hi Jason,

    I am responding to your Knowbe4 feature request regarding the ability to add additional email addresses in a support ticket. I completely understand your concerns and this makes perfect sense to me as well! At this time, you are able to simply add the additional addresses to be CC'ed in the body of the ticket and our coordinators will make sure to add those contacts to the recipients.

    Regarding your feature request, I've submitted it to our development team for review! We base a lot of our new releases and features on customer ideas and requests, so we do appreciate your input and ideas. For any others who agree with this request, please feel free to add your input so we can add a +1 to each new request!

    Thank you,

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