Report Phishing button is grayed out

Hugo Garcia

2021. október 1. 15:42

We have a user whos report phishing button is grayed out.  They have restarted Outlook without any changes. 

Wondering if there are any steps to getting the button to work.

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  Jared McGinley 2021. október 1. 17:19

  Hi Hugo,

  Our support team would be more than happy to assist you with this. I've gone ahead and created a support ticket for you regarding this issue. Someone will be reaching out to you as soon as possible. 

   

  Thank you,

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  Molyce Chhum-ext 2021. december 15. 12:40

  Hi Hugo,

  what was the issue ?

  MC

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  Max Garczynski 2021. december 17. 18:10

  Hi Molyce,

  Any issues related to the Phish Alert Button are submitted to our tech support team and then a troubleshooting process begins with the customer. These issues are individual to the customer environment generally. If you are having trouble with your Phish Alert Button, please submit a support request to our tech support staff using the submit a request button at the top of the page!

  Thank you,

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  Flores Pedroza 2022. július 1. 17:34

  Hello,

  I have been able to recreate the issues with the grayed-out Phishing Alert Button. 

  The PAB will only work if the email is opened. Just selecting the email will not work. 

  If you enable the reading pane in the Outlook Client or open the email, The PAB will now be active.

  That might explain why only a handful of people are having that issue.

  Thank you,

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  Alysia Maxwell 2022. július 6. 15:08

  Hi Flores, 

  Thank you for contributing that information to this community board post. The information you have provided is correct and we appreciate you taking the time. 

  Warm regards, 

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