Adjust Phishing Campaign stats to reflect delivered email

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    Walter Nelson

    Hi Bruce,

    You are correct those numbers are based on the total number of emails. I can see why having it based on delivered emails would be beneficial though. I have put in a feature request for you on this so our development team can take it into consideration as a possible product improvement. Thank you for your contribution to our community board!

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    Bruce Collick

    To add to this, I noticed that bounced emails are also counted in the stats. The calculation should use Delivered emails, not Total. It skews the results and falsely lowers the percentage of failures. I.e.: 1000 total emails, 500 delivered, 250 failures/clicks = 50% failure rate. The system would show 25% failure rate. That's a big difference.

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    Walter Nelson

    Hi Bruce,

     A phishing campaign's Phish-prone Percentage is calculated based on the number of total failures (clicks, attachment opens, data entry, enabling macros on attachments, replying) divided by the total number of emails delivered in that campaign. So should not be based on total recipients. If that is what you are seeing let me know and I can have a support ticket opened for you.

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