Show training notification emails sent to user

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Jamie Tynan

2020. április 21. 15:30

It would be helpful if we can show details of any/all training notifications that were sent to users - date, time, subject and SMTP status - as we can with phishing emails.

At present this can only be done by emailing support and requesting that they pull the logs.

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56 hozzászólás

Douglas Freeman 2020. április 27. 15:51

Hello Jamie,

I completely agree with your request here, having a way for the administrators to see the status of a phishing email would be very beneficial! I'm sure it would save us a few tickets on the support side as well.

I'm going to go ahead and get this request to our development team for consideration. I'm sure they'll want to think about this item if they haven't already!

Thank you for contributing to our community board! If you come across any other items that could use improvement or a feature you'd like to see don't hesitate to tell us!

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Jamie Tynan 2020. április 28. 9:20

Hi Douglas,

Just to be clear, we can already see the status of phishing emails - it's training notification emails I was referring to.

Thanks,

Jamie

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Douglas Freeman 2020. április 28. 12:22

Hello Jamie,

A complete mistake on my part! Rest assured the request is for training notifications, not phishing. Thank you for the clarification!

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Ashley Bonner 2020. május 21. 19:57

I agree with this feature request.

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Ashley Nelson 2020. május 27. 10:34

Hello Ashley,

Thanks very much for your feature request! I've submitted it to our development team for review.

Thanks,

Ashley

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Nkilika Iyiegbu 2020. július 15. 12:34

I've been searching for this same feature. Yes, i agree, it's a very important feature because we need to be able to tell which user received the Training notification emails and which users did not. Especially when users report that they didn't receive any such email, that way we'll be able to verify and further troubleshoot.

Thanks.

Kiki

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Douglas Freeman 2020. július 20. 11:45

Hello Nkilika,

Thank you for contributing to the community board! I've submitted an additional feature request for you so our development team knows that this is something that's being requested!

Thank you again for contributing to the community board!

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Leanne Swallow 2020. szeptember 2. 9:39

I've too have been searching for this same feature.

Really useful information needed to prove compliance to mandatory training policies within HR Department. If there is a layered approach to mandatory training chasers - this report would be great to evidence what has been done.

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Douglas Freeman 2020. szeptember 2. 17:40

Hello Leanne,

Thank you for contributing to this post. We appreciate the upvote here and I've submitted an additional request to the development team so that they know that this continues to be requested.

I'm hoping we can get this implemented for you, in the meantime let us know if you have any other suggestions about our platform. Thank you!

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Jori Lewis 2020. szeptember 4. 13:43

I've been looking for this same feature. I would use this feature quite a bit, we have a lot of users who say they never received any notices, this would save so much time having the record right there on their user timeline.

Please hurry with this feature!!

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Walter Nelson 2020. szeptember 4. 14:26

Hi Jori,

Thanks for contributing to our community board! I have put another feature request in for this on your behalf. This is a very requested item and we appreciate your feedback and suggestions so hopefully, we can get this implemented!

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Bruce Collick 2020. szeptember 4. 14:31

Wow! Is this updated request timely!

We are in the process of figuring out why several Training Notifications never made it to the end-users! (already have an open ticket). It would be VERY VERY VERY helpful to have this information in a similar dashboard as PSTs. I know that showing multiple possible notifications' delivery status on a single dashboard might be a challenge, but I'm sure the KnowBe4 developers are up to the task!

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Walter Nelson 2020. szeptember 8. 21:50

Hi Bruce,

Thank you for posting. I have gone ahead and submitted a feature request for you as well on this. We can definitely see this is getting quite a lot of attention!

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Brian Plummer 2020. szeptember 22. 12:22

Count me in as well. Being able to see which notification was sent to which user and when would go a long way to assist in putting together the pieces of the puzzle when a user says they did not receive email(s).

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Walter Nelson 2020. szeptember 22. 15:03

Hi Brian,

Thank you for commenting. I have added this as a feature request for you as well.

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Amanda Faessler 2020. október 8. 16:19

Any idea on a timeline of when this enhancement might be available? We are hesitant to use the training notification feature without the ability to track which emails were sent and to which users.

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Kivi Dennis 2020. október 9. 14:15

Hi Amanda,

Thank you for posting and welcome to the community board. Currently, we do not have an ETA for this item. I have added an additional feature request for you.

I understand you are hesitant to use the training notification, however, if you submit a ticket to our support team, we will be happy to provide you with the logging information for the sent training notifications.

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Bruce Collick 2020. október 9. 15:14

Add our accounts to the list of customers wanting this feature!

Thanks

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Douglas Freeman 2020. október 12. 17:03

Thank you for the additional upvote on this request I've made sure to submit that to development!

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Joe Milliken 2020. október 26. 18:24

Sign me up as well. This would be a great feature!

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Walter Nelson 2020. október 27. 19:43

Hi Joe,

Thanks for contributing to the community board. I have added a +1 to this feature on your behalf.

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Edward Hay 2020. november 6. 12:53

Definitely a required feature, Please add my vote.

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Walter Nelson 2020. november 6. 15:04

Hi Edward,

Thanks for the post. I have added a +1 for you as well on this feature!

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Chad Baucum 2020. december 11. 20:31

Please add my upvote.

C

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Kivi Dennis 2020. december 11. 20:50

Hi Chad,

Thank you for your contribution to the community board. I have added a +1 for you on the feature request.

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Paul Teitjens 2021. január 25. 14:51

I discovered this morning that at least some training notifications were not being received by users. Troubleshoot this hasn't been very productive. This feature would have been helpful. :)

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Kivi Dennis 2021. január 25. 17:12 (Szerkesztve 2021. január 25. 17:12)

Hi Paul,

Thanks for your post. I have added you as a +1 to this feature request.

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Matt Harvey 2021. január 27. 10:40

Hello,
We need this as well!
Thank you!

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Walter Nelson 2021. január 27. 14:58

Hi Matt,

Done! I have added a +1 for this feature on your behalf.

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Ryan Cabaruvias 2021. január 28. 21:07

Requesting this feature as well. Would be very useful to see what notifications have been sent to a user for training and the time they were sent.

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