Allow users to view SEI landing page without penalty after reporting with Phish Alert button

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    Douglas Freeman (Szerkesztett )

    Hello Alex, 

    Thanks for your contribution. I do see how the users could be looking for additional information on what those red flags were on an email and currently, the only way to see them at an end-user level would be failing the campaign. 

    It would be great feedback to your end users to immediately get that information at the point of reporting to reinforce and teach that behavior. 

    Since that is not something we currently have I've submitted a feature request to our development team! They enjoy getting these from customers so we can provide our customer base with their specific requests. 

    Let us know if you come up with anything else that could potentially improve our platform! 

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    Sharon Dorr

    This would definitely be a GREAT way for people to learn and definitely cut back on some of the extra emails we get asking for this type of information! Please add our voice to support this!

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    Kevin Bryant

    I agree we need this feature!

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    Kaiser U.

    Kevin & Sharon,

    You got it! I've gone ahead and added your feedback to this request for our development team to improve upon. Thanks for sharing your input and helping improve the KnowBe4 family and platform!

    Cheers,

    Kaiser

    KnowBe4

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    Matt Hotujec

    Another possibility that might achieve the same goal: add an option at the end of a campaign to send an email to each user with the phishing message they received with the SEI indicators available.  This would serve the purpose of the original requestor, as well as getting the content in front of the people who failed a 2nd time.  If this feature is implemented, I think it would also be good to also offer a notes field from the campaign administrator.  I sometimes do themed campaigns (black friday, christmas, social media, etc) and being able to provide some overall information about the theme even to people who did not fail would be great.  

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    Douglas Freeman

    Hi Matt, 

    Thank you for your contribution. That is a wonderful addition to this post. I'll make sure that our Development team is aware of this request as well. I can see the merit of showing the users the red flags in an email for those users that failed and passed alike. 

    Thank you again for posting to the community board. 

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    Kevin Bryant

    Matt Hotujec - Agreed on this feature request also. 

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