Send manager email notification for failed phishing campaign

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    Douglas Freeman (Szerkesztett )

    Hi Andrew

    Thank you for posting to the community board.  I can see how that would be beneficial to let the admins know in real-time that a phishing test has been failed. We do not currently have that feature available in the KMSAT console. 

    In the meantime, as a workaround, a solution that may work for you is to set up a training campaign with notifications and have the user automatically enrolled on failure. 

     

    In a phishing campaign, one of our features is the ability to enroll a user into a group on failure as indicated below.

    1. In a corresponding training campaign, you will want to enroll the Group that you specified in the phishing campaign in the "add clickers to" dropdown

    2. Then you'll want to check the box to "Automatically enroll users that are added to the above groups in the future."

    3. Lastly, you'll want to set up welcome training notifications to not only the users but the manager or admin as well. 

    In this way, the admin gets notified of the failure and has the added bonus of immediately enrolling the failed user into training to correct the behavior as soon as it occurs.

    I hope this workaround works for you but I do understand it may not be the functionality you requested so I've submitted a feature request to our development team for that exact item. Our Dev team takes these requests seriously and is very interested in implementing enhancements for our users.

    Here are some additional resources that you may be able to utilize or if you need additional assistance you can contact your Customer Success Manager, Open a ticket with support at support@knowbe4.com, or give us a call anytime at 855-815-9494.

    How to Create a Phishing Campaign

    Training Campaigns and Content Management

    Using Groups for Remedial Training

    Video: Remedial Training Campaigns

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