Ability for users to add notes to a submission

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    Douglas Freeman

    Hey Chad, 

    Thank you for your post on the community board. I do see how providing context for the reported email might be a good way for admins to start reviewing the email. It's also a good way for the administrator to know what flags the end-users consider suspicious and it's a good way to find favorable behavior to reinforce!

    I've gone ahead and submitted this request to the development team for review. Our dev team uses requests like these to enhance our features here at KnowBe4 so we appreciate your input! 

    Please let us know if you have any additional enhancement requests, our console is driven by feedback so we appreciate any you are willing to give. 

    Thank you again for contributing we look forward to hearing from you again! 

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    Matt Hotujec

    Along these same lines, it would be great if the person using PhishER could provide comments back to the end user within an email template.  The email templates could have a placeholder similar to the phishing templates with [[comments]].  Then, when you trigger a response that uses an email template, a screen could pop up asking if you want to add comments.  Or perhaps have another section for internal comments and user visible comments that would auto-populate the [[comments]] placeholder.

    My use cases include letting people know what vzwpix.com are, or when people report voicemail messages that are legitimately from our system but the voicemail itself is spam, or if the sender added 80+ users to the cc field instead of the bcc field but the message is legitimate - letting the user know that it definitely was a red flag and thanking them for being aware.

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    Douglas Freeman

    Hey Matt, 

    That is a great addition to the above suggestion. I've created a feature request for this as well for our development team to review! 

    Thank you for the contribution and let us know if you have any other UI improvements that we could take a look at!

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    Lenny Thaw

    There are many emails being reported to PhishER. Being able to prioritize the emails for which users are waiting for feedback (help analyzing) would be very beneficial. The way I currently see it, we need to have two separate workflows.

    1) Reported emails go into PhishER. 

    2) Users that are not sure if the email is safe to open and think it may be business related have to not only report the email to PhishER but then also send a separate email to the security team to let them know it's a priority.

    I'd like to see some way for the user to be able to request feedback from the security team via the PAB and have it show up in PhishER. It could be as simple as a second PAB option, that if selected, tags the message PhishER. We can then run rules and actions, filter the inbox, and prioritize the inbox.

    I'm new to PhishER. How is everyone else handling this? Am I missing something?

    Thanks

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    Mario Rodriguez

    Hi Lenny,

    I can definitely submit an additional feature request for the ability to add text input for PAB submissions.

    Currently, you have the ability to add additional email addresses to report submissions in your Phish Alert Button settings. You can find information on that in our documentation here:https://support.knowbe4.com/hc/en-us/articles/208969608-Phish-Alert-Button-PAB-Product-Manual#ENABLING  

    Within PhishER, you can have an email sent as part of an action to the reporting user that lets them know the email is safe to open. If you only want this to be sent back after a manual review, you can create an action within PhishER that is manually triggered.

    Thanks!

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