user password reset

Megválaszolt

Timothy Thomason

2019. november 8. 14:00

My users are constantly submitting helpdesk tickets saying they can not log into the knowbe4 system. This is not a problem in the knowbe4 system, but that they have forgotten their password. 

Could a password reset function added inside the admin portal so that i can send a password reset link to a user from there instead of, or in addition to, having to direct them to the forgotten password link on the log in page?

 

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  Kaiser U. 2020. január 17. 11:18 (Szerkesztve 2020. január 17. 11:22)

  Hey Peter,

  Thanks for backing this feature! I've included your input for our development and product team for further consideration as well. As an alternative, if you find users are having difficulties with their passwords (remembering them, usually). May I suggest using the Password-less login option? With this option you absolutely can generate a new login link for your users directly. Instead of remembering a password, users merely can login directly from their email by clicking the unique link. You can also set this link to expire after x amount of time, in which it will generate a new link and void the previous one (for security reasons).

  Feel free to let us know if you have more feedback or insight for our community and consoles. :) 

  Cheers,

  Kaiser

  KnowBe4

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  Ariel Escalante 2019. november 13. 21:32

  Hi Timothy,

   

  I completely understand. This would make a great addition to administration tools. I have submitted a feature request on your behalf for the ability to trigger password reset emails to users from your administration portal. Thank you!

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  Peter deBlanc 2020. január 16. 14:11

  +1 - Seems like a very basic function was overlooked.

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  Darrell Poe 2020. április 3. 18:51

  The ability to change a password for a user in the Admin Portal is absolutely necessary. I run into requests for this all the time. Please expedite this much needed capability.

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  Jessica Little 2020. április 6. 17:46

  Hi Peter and Darrell,
  
  Thanks so much for the feedback! I've reached out to our development team and added both of your organizations to the feature request. We're always looking to hear back from our customers about what functionality additions or changes they would like to see in the KnowBe4 Compliance Manager.
  
  While we don't currently have a date for when the function to send your users a password reset email may be implemented in the KCM GRC platform, we definitely agree that it's a great idea and appreciate you taking the time to reach out.
  
  In the meantime, thank you so much and I hope you have a great rest of your day! :-)
  
  Warm Regards,
  
  Jessica

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  Joseph Meyers 2021. január 8. 21:08

  Our organization is a +100 for this, and I'm a little shocked that this basic functionality still has yet to be included.  I can appreciate why you wouldn't auto-send those emails by just having a user created, but to not have any ability to administrative force the reset makes little sense.  

  I have a user (Auditor) that I do NOT want to place into a training course, but I have no other mechanism to trigger a Welcome Change Your Password email without adding them to a training course or initial assessment.  Yes, I do take some pleasure in assigning a training course to my auditor, but I'm not sure they appreciate the maniacal giggles coming from my office.

  Can we please have some administrative functionality to manually trigger a password reset link on an ad-hoc basis?  

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  Ariel Escalante 2021. január 18. 15:55

  Hi Joseph,

  No problem, thanks for your feedback! I've added your request to the existing request for visibility to our development team. 

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