Users campaign training progress displayed

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    Kaiser U. (Szerkesztett )

    Hi Andrew,

    Thanks for sharing this insight with our community! I'm sorry to hear you've had some trouble with the completion side of training. While this post is meant as feedback of your experience, I'd love to have our tech team look into this matter further to ensure there's nothing else at play causing issues. I've opened a support ticket for you-- please check your email shortly for communication from our tech team. :) 

    In the meantime, I've submitted a feedback request to our dev and product team to add a percentage completion section for training progress, to better monitor each users' progress beyond time spent. 

    Cheers, 

    Kaiser 

    KnowBe4

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    Karen Kemppainen

    We too are encountering this issue.  Has there been any update on this?

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    Walter Nelson

    Hi Karen,

    Thank you for posting to our community board. While I do not have any insight into the status of this feature request. I have added you as a +1 to the feature request. I believe this would indeed be a very nice improvement to the platform.

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    Michael Flores

    Good day,

    Checking in on this post; has there been a resolution for another action administrators can take when a started training-module errors and the module is no longer accessible to the user [the progress is lost]?

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    Walter Nelson

    Hi Michael,

    To my knowledge, there have not been any additional actions added for administrators if a module has an error and progress is lost. I can definitely add a feature request for you. Are you currently having training module issues? I can have a ticket created for you if you are so that a support technician can assist you.

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    Michael Flores

    Thank you Mr. Nelson,

    I am able to resolve the issues our users are having with a current campaign for 2021 SA Training - 45 Min's. with providing the link of your support brief for actions to perform for end users.  The typical issue is with the popup-blockers is enabled.

     

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